1 00:00:07,839 --> 00:00:19,470 >>>THANKS EVERY ONE FOR COMING OUT. 2 00:00:19,470 --> 00:00:21,970 I'M NANCY BRAY THE DIRECTOR OF SPACEPORT 3 00:00:21,970 --> 00:00:23,450 INTEGRATION AND SERVICES 4 00:00:23,450 --> 00:00:24,450 AT THE CENTER 5 00:00:24,450 --> 00:00:26,860 WE ARE ONE OF THE PARTNERS 6 00:00:26,860 --> 00:00:27,860 FOR SAFETY AND HEALTH DAY. 7 00:00:27,860 --> 00:00:30,619 WE ARE VERY EXCITED TO SHARE 8 00:00:30,619 --> 00:00:32,910 THIS WEEK WITH SNMA. 9 00:00:32,910 --> 00:00:34,359 WE BRING YOU THE SAFETY SIDE OF 10 00:00:34,359 --> 00:00:36,710 SAFETY AND HEALTH. 11 00:00:36,710 --> 00:00:38,660 TODAY I'M HONORED TO INTRODUCE 12 00:00:38,660 --> 00:00:40,480 THE NEXT SPEAKER, FAITH 13 00:00:40,480 --> 00:00:41,480 CHANDLER. 14 00:00:41,480 --> 00:00:43,120 IF YOU'VE BEEN READING THE ADS, 15 00:00:43,120 --> 00:00:44,690 YOU PROBABLY KNOW WHAT I'M GOING 16 00:00:44,690 --> 00:00:45,730 TO TELL YOU. 17 00:00:45,730 --> 00:00:48,230 JUST FOR COMPLETENESS, FAITH IS 18 00:00:48,230 --> 00:00:49,690 THE DIRECTOR OF STRATEGIC 19 00:00:49,690 --> 00:00:54,010 INNOVATIONS UP AT NASA 20 00:00:54,010 --> 00:00:55,170 HEADQUARTERS. 21 00:00:55,170 --> 00:00:56,290 SHE DOES HAVE ROOTS HERE IN 22 00:00:56,290 --> 00:00:57,610 BRAVARD COUNTY. 23 00:00:57,610 --> 00:00:59,989 SHE USED TO WORK FOR BOEING DOWN 24 00:00:59,989 --> 00:01:01,469 HERE AT KFC. 25 00:01:01,469 --> 00:01:02,469 SHE WAS IN THE ENGINEERING 26 00:01:02,469 --> 00:01:03,489 DEPARTMENT AND WAS A LEAD IN 27 00:01:03,489 --> 00:01:05,149 HUMAN FACTORS. 28 00:01:05,149 --> 00:01:07,561 SHE HAS A BACHELORS DEGREE IN 29 00:01:07,561 --> 00:01:09,140 PSYCHOLOGY FROM PURDUE 30 00:01:09,140 --> 00:01:13,729 UNIVERSITY. 31 00:01:13,729 --> 00:01:15,359 SHE HAS A MASTER'S DEGREE IN 32 00:01:15,359 --> 00:01:17,520 ENGINEERING PSYCHOLOGY. 33 00:01:17,520 --> 00:01:18,999 SHE HAS PUT ALL THAT KNOWLEDGE 34 00:01:18,999 --> 00:01:20,779 TO WORK AND HAS I BELIEVE THREE 35 00:01:20,779 --> 00:01:23,479 PATENTS THAT I UNDERSTAND, AND 36 00:01:23,479 --> 00:01:27,770 HAS SEVERAL INVENTIONS AND 37 00:01:27,770 --> 00:01:29,170 SOFTWARE THAT'S BEING USED 38 00:01:29,170 --> 00:01:30,590 ACROSS THE COUNTRY WITHIN THE 39 00:01:30,590 --> 00:01:32,380 AGENCY AND OUTSIDE THE AGENCY, 40 00:01:32,380 --> 00:01:34,289 ABOUT 74 DIFFERENT ORGANIZATIONS 41 00:01:34,289 --> 00:01:35,599 USING IT. 42 00:01:35,599 --> 00:01:38,029 SO FAITH IS HERE TODAY TO SHARE 43 00:01:38,029 --> 00:01:39,999 HER FAMILY'S EXPERIENCE. 44 00:01:39,999 --> 00:01:42,279 SHE DESCRIBES THE CATASTROPHIC 45 00:01:42,279 --> 00:01:46,520 FIRE THAT CHANGED HER FAMILY, 46 00:01:46,520 --> 00:01:47,700 SHE AND HER FAMILY'S LIVES 47 00:01:47,700 --> 00:01:48,700 FOREVER. 48 00:01:48,700 --> 00:01:49,999 SHE'S TALK TO US ABOUT HOW YOU 49 00:01:49,999 --> 00:01:52,139 CAN BETTER PREPARE YOUR FAMILY 50 00:01:52,139 --> 00:01:53,329 AND HOW YOU CAN REACH OUT TO 51 00:01:53,329 --> 00:01:56,369 HELP OTHER VICTIMS OF DISASTER. 52 00:01:56,369 --> 00:01:58,220 SO FAITH IS ALSO GOING TO BE 53 00:01:58,220 --> 00:01:59,609 DOING AN ENCORE PRESENTATION 54 00:01:59,609 --> 00:02:02,279 TOMORROW MORNING, 10:00 IN THE 55 00:02:02,279 --> 00:02:05,049 MISSION BRIEFING ROOM. 56 00:02:05,049 --> 00:02:06,069 IF YOU HAVE FRIENDS THAT DIDN'T 57 00:02:06,069 --> 00:02:07,069 GET TO MAKE TODAY'S 58 00:02:07,069 --> 00:02:08,340 PRESENTATION, BE SURE TO TELL 59 00:02:08,340 --> 00:02:09,560 THEM THEY CAN CATCH IT TOMORROW 60 00:02:09,560 --> 00:02:10,569 MORNING IN THE MISSION BRIEFING 61 00:02:10,569 --> 00:02:11,569 ROOM AT 10:00. 62 00:02:11,569 --> 00:02:12,569 WITH THAT I WOULD LIKE TO 63 00:02:12,569 --> 00:02:13,599 INTRODUCE FAITH. 64 00:02:13,599 --> 00:02:14,599 [ APPLAUSE ] 65 00:02:14,599 --> 00:02:16,060 >> THANK YOU. 66 00:02:16,060 --> 00:02:19,330 CAN YOU HEAR ME? 67 00:02:19,330 --> 00:02:20,330 GOOD. 68 00:02:20,330 --> 00:02:21,330 OKAY. 69 00:02:21,330 --> 00:02:23,890 FIRST OF ALL, IT'S REALLY NICE 70 00:02:23,890 --> 00:02:25,719 TO SEE SO MANY FAMILIAR FACES. 71 00:02:25,719 --> 00:02:27,799 THIS IS MY STOMPING GROUNDS. 72 00:02:27,799 --> 00:02:30,280 MY HUSBAND AND I WORKED HERE ON 73 00:02:30,280 --> 00:02:31,280 THE SHUTTLE. 74 00:02:31,280 --> 00:02:33,060 WE WORKED ON THE SPACE STATION. 75 00:02:33,060 --> 00:02:34,450 I WORKED ON THE ROCKET AS WELL 76 00:02:34,450 --> 00:02:37,060 FROM 1992 TO 2002 WHEN WE MOVED 77 00:02:37,060 --> 00:02:38,060 TO WASHINGTON. 78 00:02:38,060 --> 00:02:43,829 PART OF THE REASON I'M HERE IS 79 00:02:43,829 --> 00:02:46,190 BECAUSE I WANTED TO BRING THIS 80 00:02:46,190 --> 00:02:47,730 MESSAGE TO YOU. 81 00:02:47,730 --> 00:02:50,069 AND THE FIRST REASON IS BECAUSE 82 00:02:50,069 --> 00:02:51,069 THESE THINGS SEEM TO ALWAYS 83 00:02:51,069 --> 00:02:52,560 HAPPEN TO SOMEBODY ELSE. 84 00:02:52,560 --> 00:02:54,400 BUT IT DIDN'T. 85 00:02:54,400 --> 00:02:55,709 IT HAPPENED TO ME. 86 00:02:55,709 --> 00:02:57,409 AND I'M PART OF YOUR FAMILY. 87 00:02:57,409 --> 00:02:58,640 AND THERE'S ACTUALLY ANOTHER 88 00:02:58,640 --> 00:03:00,349 NASA MEMBER OF OUR FAMILY 89 00:03:00,349 --> 00:03:01,469 ACTUALLY GOING THROUGH THIS 90 00:03:01,469 --> 00:03:02,670 RIGHT NOW THAT'S A DIFFERENT 91 00:03:02,670 --> 00:03:04,090 PLACE FROM THIS PATH, AND IT'S A 92 00:03:04,090 --> 00:03:05,220 HARD PATH. 93 00:03:05,220 --> 00:03:06,689 THIS IS A VERY FRESH THING FOR 94 00:03:06,689 --> 00:03:07,689 ME. 95 00:03:07,689 --> 00:03:09,290 SO I'LL BE GOOD, I'LL TRY, BUT I 96 00:03:09,290 --> 00:03:10,930 CAN'T PROMISE, BECAUSE IT IS 97 00:03:10,930 --> 00:03:12,689 STILL VERY CLOSE. 98 00:03:12,689 --> 00:03:13,689 I WANTED TO START WITH THIS 99 00:03:24,310 --> 00:03:14,689 PICTURE. 100 00:03:24,310 --> 00:04:15,489 HOW 101 00:04:15,489 --> 00:04:18,120 TO PREPARE. 102 00:04:18,120 --> 00:04:27,470 WHAT DO YOU NEED TO DO? 103 00:04:27,470 --> 00:04:33,080 I WANT YOU TO WALK AWAY TODAY 104 00:04:33,080 --> 00:04:35,880 WITH A PLAN, WHAT YOU CAN DO TO 105 00:04:35,880 --> 00:04:37,340 HELP YOURSELF. 106 00:04:37,340 --> 00:04:38,340 THE OTHER THING I WANT YOU TO 107 00:04:38,340 --> 00:04:41,300 KNOW IS WHAT IT MEANS TO HELP 108 00:04:41,300 --> 00:04:43,210 ANOTHER PERSON. 109 00:04:43,210 --> 00:04:44,210 AND YOU'RE GOING TO HEAR FROM 110 00:04:44,210 --> 00:04:45,330 THE THINGS I'M GOING TO TELL YOU 111 00:04:45,330 --> 00:04:46,920 THAT OTHERS DID FOR US. 112 00:04:46,920 --> 00:04:48,720 AND SOME PEOPLE EVEN HERE TODAY 113 00:04:48,720 --> 00:04:52,770 AT KENNEDY HELPED US, AND HOW 114 00:04:52,770 --> 00:04:55,370 POWERFUL THAT IS, AND MAKE SURE 115 00:04:55,370 --> 00:04:56,610 YOU'RE AWARE THAT NO MATTER WHAT 116 00:04:56,610 --> 00:04:57,911 YOU DO TO HELP ANOTHER, IT'S 117 00:04:57,911 --> 00:04:59,580 AMAZING, ESPECIALLY IF YOU'RE 118 00:04:59,580 --> 00:05:02,039 GOING THROUGH SUCH AN EVENT. 119 00:05:02,039 --> 00:05:04,610 FOR US, FOR US IT STARTED ON A 120 00:05:04,610 --> 00:05:06,550 SUNDAY MORNING. 121 00:05:06,550 --> 00:05:09,200 SUNDAY MORNING TWO YEARS AGO. 122 00:05:09,200 --> 00:05:11,560 AND THAT SUNDAY MORNING, I'M 123 00:05:11,560 --> 00:05:14,129 LAYING IN BED, MY HUSBAND SCOTT, 124 00:05:14,129 --> 00:05:15,849 ANYBODY KNOW SCOTT, SOME OF YOU 125 00:05:15,849 --> 00:05:17,190 PROBABLY KNOW HIM, HE'S A 126 00:05:17,190 --> 00:05:18,660 GOLFER, SO YOU KNOW WHERE HE 127 00:05:18,660 --> 00:05:20,870 WAS, RIGHT, HE'S OFF DOING HIS 128 00:05:20,870 --> 00:05:21,870 GOLFING. 129 00:05:21,870 --> 00:05:22,870 I'M LAYING IN BED AND THINKING, 130 00:05:22,870 --> 00:05:23,870 I'M GOING TO GET UP AND GO TO 131 00:05:23,870 --> 00:05:24,870 CHURCH. 132 00:05:24,870 --> 00:05:25,870 MY DAUGHTER IS HOME FROM 133 00:05:25,870 --> 00:05:26,870 COLLEGE, IN MED SCHOOL. 134 00:05:26,870 --> 00:05:30,750 I WAKE UP AND I'M LIKE, GOSH, I 135 00:05:30,750 --> 00:05:35,220 SMELL SOMETHING KIND OF FUNNY. 136 00:05:35,220 --> 00:05:41,069 I LOOK AROUND AND I SAID, I 137 00:05:41,069 --> 00:05:44,430 DON'T SEE ANYTHING. 138 00:05:44,430 --> 00:05:51,960 I YELLED TO HER, BECAUSE I'M 139 00:05:51,960 --> 00:05:55,130 LAZY, DID YOU BURN SOMETHING? 140 00:05:55,130 --> 00:05:57,190 MOST OF US KNOW THAT PLAN, 141 00:05:57,190 --> 00:05:58,190 RIGHT? 142 00:05:58,190 --> 00:06:01,150 I GET TO THE STORE, AND MY 143 00:06:01,150 --> 00:06:04,000 CELLPHONE IS LIKE LOADED WITH 144 00:06:04,000 --> 00:06:05,000 MESSAGES. 145 00:06:05,000 --> 00:06:08,661 I'M LIKE, HONEY, LET ME GET TO 146 00:06:08,661 --> 00:06:09,661 GOOD RECEPTION AND SEE WHAT'S 147 00:06:09,661 --> 00:06:11,080 GOING ON. 148 00:06:11,080 --> 00:06:14,220 THE FIRST MESSAGE, HEY, FAITH, 149 00:06:14,220 --> 00:06:17,069 THIS IS SABINA, I'M IN ITALY, SO 150 00:06:17,069 --> 00:06:18,521 SORRY YOU LOST YOUR HOUSE, WHAT 151 00:06:18,521 --> 00:06:19,900 CAN WE DO? 152 00:06:19,900 --> 00:06:24,270 THE HOUSE IS FINE, IT'S A SUNNY 153 00:06:24,270 --> 00:06:25,880 DAY, WHAT ARE YOU TALKING ABOUT, 154 00:06:25,880 --> 00:06:26,880 RIGHT? 155 00:06:26,880 --> 00:06:29,050 THEN THE NEXT PHONE CALL, HEY, 156 00:06:29,050 --> 00:06:30,780 FAITH, IT'S DUSTY, DUSTY IS MY 157 00:06:30,780 --> 00:06:33,960 NEIGHBOR, WE'RE ON VACATION IN 158 00:06:33,960 --> 00:06:35,460 PENNSYLVANIA, SO SORRY YOU LOST 159 00:06:35,460 --> 00:06:36,460 YOUR HOUSE. 160 00:06:36,460 --> 00:06:38,300 I'M THINKING, OKAY, THAT WAS 161 00:06:38,300 --> 00:06:39,300 WEIRD. 162 00:06:39,300 --> 00:06:40,360 THEN THE THIRD ONE, SO NOW I'M 163 00:06:40,360 --> 00:06:41,490 STANDING ON THE CORNER GOING, 164 00:06:41,490 --> 00:06:43,129 OH, MY GOSH, WHAT DOES THIS 165 00:06:43,129 --> 00:06:44,460 MEAN? 166 00:06:44,460 --> 00:06:46,069 AND THIS WOMAN COMES UP TO ME 167 00:06:46,069 --> 00:06:47,810 AND SHE'S LIKE, ARE YOU HAVING A 168 00:06:47,810 --> 00:06:48,810 HEART ATTACK? 169 00:06:48,810 --> 00:06:50,270 I MUST HAVE LOOKED LIKE. 170 00:06:50,270 --> 00:06:51,650 AND I SAID, NO, BUT SOMETHING 171 00:06:51,650 --> 00:06:52,650 ABOUT MY HOUSE. 172 00:06:52,650 --> 00:06:54,419 SHE SAID, OH, IT MUST BE THE ONE 173 00:06:54,419 --> 00:06:55,419 THAT BURNED DOWN. 174 00:06:55,419 --> 00:06:57,500 THAT'S KIND OF HOW I FOUND OUT, 175 00:06:57,500 --> 00:06:58,500 YOU KNOW? 176 00:06:58,500 --> 00:06:59,500 THAT WAS MY HOUSE. 177 00:06:59,500 --> 00:07:00,500 SO I CALLED MY HUSBAND AND I 178 00:07:00,500 --> 00:07:01,500 SAID, HEY, WHERE ARE YOU? 179 00:07:01,500 --> 00:07:02,610 HE SAID, I'M COMING INTO THE 180 00:07:02,610 --> 00:07:04,009 NEIGHBORHOOD, THERE'S A FIRE 181 00:07:04,009 --> 00:07:05,050 SOMEWHERE. 182 00:07:05,050 --> 00:07:07,580 I SAID, IT MIGHT BE HOURS. 183 00:07:07,580 --> 00:07:08,650 THAT'S HOW WE LEARNED. 184 00:07:08,650 --> 00:07:10,389 NOW, HOW DID IT HAPPEN FOR THE 185 00:07:10,389 --> 00:07:11,760 PEOPLE AROUND OUR HOUSE? 186 00:07:11,760 --> 00:07:14,550 BAD DAY, PRETTY MUCH EVERYBODY 187 00:07:14,550 --> 00:07:16,409 ON OUR STREET WAS OUT OF TOWN, 188 00:07:16,409 --> 00:07:19,310 CHURCH OR OUT, NOBODY WAS THERE. 189 00:07:19,310 --> 00:07:20,780 AND ACTUALLY THEY WEREN'T AROUND 190 00:07:20,780 --> 00:07:23,050 BECAUSE THIS GUY IN THE BLUE 191 00:07:23,050 --> 00:07:25,120 SHIRT WAS FOUR STREETS AWAY. 192 00:07:25,120 --> 00:07:27,569 OUT IN THE SHED WORKING WHEN 193 00:07:27,569 --> 00:07:29,550 PART OF MY ROOF FELL INTO HIS 194 00:07:29,550 --> 00:07:30,720 YARD, BURNING. 195 00:07:30,720 --> 00:07:32,050 AND HE SAID, OH, MY GOD, 196 00:07:32,050 --> 00:07:33,050 SOMETHING'S ON FIRE, AND HE 197 00:07:33,050 --> 00:07:35,189 TURNED AND SAW THAT PILLAR OF 198 00:07:35,189 --> 00:07:36,189 SMOKE. 199 00:07:36,189 --> 00:07:38,729 HE TOOK OFF, CALLED 911, AND 200 00:07:38,729 --> 00:07:42,440 THEN HEADED OVER TO OUR HOUSE. 201 00:07:42,440 --> 00:07:43,680 AND ROBERT WAS A FRIEND OF MY 202 00:07:43,680 --> 00:07:47,020 DAUGHTER'S AND ROBERT, HE COMES 203 00:07:47,020 --> 00:07:49,130 OUT AND HE SAYS, OH, MY GOD, YOU 204 00:07:49,130 --> 00:07:50,990 KNOW, THAT'S FAITH'S CAR, 205 00:07:50,990 --> 00:07:53,240 THEY'RE HOME, OH, MY GOSH, IT'S 206 00:07:53,240 --> 00:07:54,240 RIGHT THERE IN THE DRIVE AND 207 00:07:54,240 --> 00:07:55,690 THERE'S A CAR IN THE GARAGE, WE 208 00:07:55,690 --> 00:07:57,449 HAVE TO HELP THEM. 209 00:07:57,449 --> 00:08:01,969 THESE GUYS, WHAT THEY DID WAS 210 00:08:01,969 --> 00:08:03,699 THEY KICKED IN THE FRONT DOOR. 211 00:08:03,699 --> 00:08:05,469 NOW, HOW MANY PEOPLE HAVE SEEN 212 00:08:05,469 --> 00:08:07,240 "BACK DRAFT"? 213 00:08:07,240 --> 00:08:09,020 THAT HAPPENED. 214 00:08:09,020 --> 00:08:11,340 ALL THAT FIRE, OUT THE FRONT, 215 00:08:11,340 --> 00:08:14,199 BACK OF THE HOUSE GOES UP. 216 00:08:14,199 --> 00:08:15,500 NOW IT'S REALLY BIG. 217 00:08:15,500 --> 00:08:16,500 THEY'RE LUCKY THEY LIVED. 218 00:08:16,500 --> 00:08:20,580 NOW, I'M GRATEFUL. 219 00:08:20,580 --> 00:08:21,990 BUT AT THE POINT AT WHICH THEY 220 00:08:21,990 --> 00:08:23,210 ARRIVED, IT WOULD HAVE PROBABLY 221 00:08:23,210 --> 00:08:24,460 BEEN TOO LATE. 222 00:08:24,460 --> 00:08:26,490 THEY RISKED THEIR OWN LIVES TO 223 00:08:26,490 --> 00:08:28,979 HELP US. 224 00:08:28,979 --> 00:08:30,860 AND THEN THE FIRE STATION SHOWS 225 00:08:30,860 --> 00:08:33,030 UP WITH THE FIRST TRUCK. 226 00:08:33,030 --> 00:08:35,020 ONE TRUCK, ONE FIRE 227 00:08:35,020 --> 00:08:36,420 EXTINGUISHER. 228 00:08:36,420 --> 00:08:37,659 THE GUY THINKS IT'S A KITCHEN 229 00:08:37,659 --> 00:08:38,659 FIRE. 230 00:08:38,659 --> 00:08:39,700 THIS IS SUNDAY MORNING, IT'S A 231 00:08:39,700 --> 00:08:40,700 KITCHEN FIRE. 232 00:08:40,700 --> 00:08:41,700 I'LL TELL YOU WHY HE THOUGHT 233 00:08:41,700 --> 00:08:42,880 THAT IN A MINUTE. 234 00:08:42,880 --> 00:08:45,400 SO HE CAN'T EVEN GET THE HOSE 235 00:08:45,400 --> 00:08:46,420 OFF THE TRUCK BECAUSE IT'S JUST 236 00:08:46,420 --> 00:08:47,420 ONE GUY. 237 00:08:47,420 --> 00:08:48,520 THESE TWO GUYS BECOME FIREMEN 238 00:08:48,520 --> 00:08:51,700 FOR THE DAY, THEY RUN OUT OF 239 00:08:51,700 --> 00:08:52,710 WATER RIGHT AWAY. 240 00:08:52,710 --> 00:08:55,380 EVEN THOUGH THE HYDRANT IS AT 241 00:08:55,380 --> 00:08:57,950 THE END OF MY DRIVEWAY, BECAUSE 242 00:08:57,950 --> 00:08:58,950 THEY DIDN'T HAVE THE EQUIPMENT 243 00:08:58,950 --> 00:09:00,210 TO HOOK UP. 244 00:09:00,210 --> 00:09:01,730 IT TOOK ANOTHER 20 MINUTES 245 00:09:01,730 --> 00:09:03,020 BEFORE THE OTHER TRUCK SHOWED 246 00:09:03,020 --> 00:09:04,450 UP. 247 00:09:04,450 --> 00:09:06,830 ANOTHER 20 MINUTES. 248 00:09:06,830 --> 00:09:09,290 AND THEN IT LOOKED LIKE THIS. 249 00:09:09,290 --> 00:09:10,290 TEN FIRE STATIONS. 250 00:09:10,290 --> 00:09:12,620 IT WAS A TEN-ALARM FIRE. 251 00:09:12,620 --> 00:09:16,170 IT CAUGHT TWO HOUSES ON FIRE, 252 00:09:16,170 --> 00:09:17,560 ONE ON EACH SIDE OF US, AND THE 253 00:09:17,560 --> 00:09:19,940 COUNTY PARK BEHIND. 254 00:09:19,940 --> 00:09:22,630 SO NOW IT'S RAGING. 255 00:09:22,630 --> 00:09:24,990 FLAMES 70 FEET ABOVE THE HOUSE. 256 00:09:24,990 --> 00:09:26,030 THEY'RE TRYING TO CONTAIN IT 257 00:09:26,030 --> 00:09:27,030 BECAUSE NOW THE WHOLE 258 00:09:27,030 --> 00:09:28,690 NEIGHBORHOOD IS GOING TO GO, AND 259 00:09:28,690 --> 00:09:29,691 THEY'RE TRYING TO FIGURE OUT HOW 260 00:09:29,691 --> 00:09:30,800 TO STOP IT. 261 00:09:30,800 --> 00:09:35,500 SO THE CAPTAIN, FIRST HE SAYS -- 262 00:09:35,500 --> 00:09:37,610 HE SENDS PEOPLE TO LOOK FOR US. 263 00:09:37,610 --> 00:09:41,340 WELL, WE WEREN'T THERE. 264 00:09:41,340 --> 00:09:42,340 I'LL TELL YOU A LITTLE BIT ABOUT 265 00:09:42,340 --> 00:09:43,340 THAT IN A MINUTE. 266 00:09:43,340 --> 00:09:45,310 THEN HE MAKES A DECISION THAT 267 00:09:45,310 --> 00:09:46,440 IT'S TOO LATE. 268 00:09:46,440 --> 00:09:47,710 AND SO THEY SET UP A PERIMETER 269 00:09:47,710 --> 00:09:49,880 AND THEY LET OURS BURN DOWN 270 00:09:49,880 --> 00:09:51,030 WHILE THEY SAVE THE REST, WHICH 271 00:09:51,030 --> 00:09:53,880 WAS THE RIGHT THING TO DO. 272 00:09:53,880 --> 00:09:58,200 LOTS OF FIREMEN. 273 00:09:58,200 --> 00:09:59,200 SO ALL THIS IS GOING ON WHILE 274 00:09:59,200 --> 00:10:00,730 WE'RE AT CHURCH. 275 00:10:00,730 --> 00:10:02,590 THIS IS ALL GOING ON WHILE WE'RE 276 00:10:02,590 --> 00:10:03,590 AT CHURCH. 277 00:10:03,590 --> 00:10:04,590 LOTS OF FIREMEN. 278 00:10:04,590 --> 00:10:05,850 THEY HAVE A HUNDRED PARAMEDICS, 279 00:10:05,850 --> 00:10:08,330 FIREMEN, POLICE OFFICERS, CROWDS 280 00:10:08,330 --> 00:10:10,250 OF PEOPLE. 281 00:10:10,250 --> 00:10:12,000 KIND OF AN AMAZING CROWD. 282 00:10:12,000 --> 00:10:16,900 AGAIN, TWO FIREMEN CALL IN A 283 00:10:16,900 --> 00:10:17,900 BATHROOM WINDOW. 284 00:10:17,900 --> 00:10:19,770 YOU SEE THEM OVER HERE STANDING 285 00:10:19,770 --> 00:10:21,710 IN THE BATHTUB, ACTUALLY. 286 00:10:21,710 --> 00:10:23,460 HE WAS INJURED, AS WAS ANOTHER. 287 00:10:23,460 --> 00:10:24,810 THEY WERE BOTH HOSPITALIZED FROM 288 00:10:24,810 --> 00:10:27,080 THIS, TRYING TO HELP US. 289 00:10:27,080 --> 00:10:28,900 AND SO VERY BRAVE, RISKING THEIR 290 00:10:28,900 --> 00:10:31,620 LIVES TO SAVE US, AND WE WEREN'T 291 00:10:31,620 --> 00:10:34,900 IN THE HOUSE. 292 00:10:34,900 --> 00:10:37,590 ABOUT THIS POINT IS WHEN I'M 293 00:10:37,590 --> 00:10:39,000 HEADED BACK. 294 00:10:39,000 --> 00:10:42,170 MY HUSBAND IS ARRIVING. 295 00:10:42,170 --> 00:10:45,400 AND I'M HEADED BACK. 296 00:10:45,400 --> 00:10:46,400 AND THIS IS WHAT WE ARRIVED TO 297 00:10:46,400 --> 00:10:47,400 FIND. 298 00:10:47,400 --> 00:10:48,400 AND ON MY WAY INTO THE 299 00:10:48,400 --> 00:10:50,230 NEIGHBORHOOD, BY THE WAY, THERE 300 00:10:50,230 --> 00:10:57,270 WAS A LITTLE KID, COLLECTING 301 00:10:57,270 --> 00:10:58,560 MONEY FOR THE FAMILY THAT LOST 302 00:10:58,560 --> 00:11:00,580 THEIR HOUSE. 303 00:11:00,580 --> 00:11:03,240 AND I'M THINKING, I HAVEN'T EVEN 304 00:11:03,240 --> 00:11:04,320 SEEN THIS YET, THIS IS WAY TOO 305 00:11:04,320 --> 00:11:07,680 MUCH, THIS CAN'T BE REAL, OKAY? 306 00:11:07,680 --> 00:11:09,000 THIS IS HOW I'M THINKING, IT 307 00:11:09,000 --> 00:11:10,620 CAN'T BE REAL, IT CAN'T BE REAL. 308 00:11:10,620 --> 00:11:11,690 WAY TOO MUCH DRAMA. 309 00:11:11,690 --> 00:11:13,090 WE ARRIVE TO SEE THIS. 310 00:11:13,090 --> 00:11:14,090 BLACK SMOKE. 311 00:11:14,090 --> 00:11:17,190 WHAT HAPPENS TO PEOPLE WITH 312 00:11:17,190 --> 00:11:20,440 ASTHMA WITH A LOT OF SMOKE? 313 00:11:20,440 --> 00:11:21,540 NOT GOOD. 314 00:11:21,540 --> 00:11:22,540 WHEN THERE'S A LOT OF 315 00:11:22,540 --> 00:11:23,640 FIREFIGHTERS AND PARAMEDICS THAT 316 00:11:23,640 --> 00:11:24,640 ARE STANDING AROUND? 317 00:11:24,640 --> 00:11:27,700 YOU GET A LOT OF HELP IN THE 318 00:11:27,700 --> 00:11:29,380 FRONT YARD. 319 00:11:29,380 --> 00:11:31,020 IT WASN'T THE GREATEST 320 00:11:31,020 --> 00:11:35,810 EXPERIENCE. 321 00:11:35,810 --> 00:11:37,120 AND THEN THE DAY BEGINS. 322 00:11:37,120 --> 00:11:39,211 SO I COULDN'T EVEN GET CLOSE TO 323 00:11:39,211 --> 00:11:40,211 THE HOUSE BECAUSE I COULDN'T 324 00:11:40,211 --> 00:11:41,211 BREATHE AROUND IT. 325 00:11:41,211 --> 00:11:42,670 I HAD TO SIT A FEW DOORS DOWN ON 326 00:11:42,670 --> 00:11:43,670 THE CURB. 327 00:11:43,670 --> 00:11:44,670 NOW I'M IN MY SUNDAY CHURCH 328 00:11:44,670 --> 00:11:45,900 CLOTHES WITH MY MY DAUGHTER AND 329 00:11:45,900 --> 00:11:47,630 MY HUSBAND AND WE'RE WATCHING 330 00:11:47,630 --> 00:11:50,230 THIS GO ON. 331 00:11:50,230 --> 00:11:52,150 SO 8:00 AT NIGHT. 332 00:11:52,150 --> 00:11:53,600 WE ARRIVED AT 12:45. 333 00:11:53,600 --> 00:11:55,500 THEY SAID, WE'RE GOING TO LET 334 00:11:55,500 --> 00:11:59,450 YOU COME AND SEE WHAT HAPPENS. 335 00:11:59,450 --> 00:12:02,020 AND THIS IS WHAT IT LOOKED LIKE. 336 00:12:02,020 --> 00:12:04,490 HE SAYS, THE FIRE WAS MORE THAN 337 00:12:04,490 --> 00:12:08,040 3,000 DEGREES, 3,000 DEGREES FOR 338 00:12:08,040 --> 00:12:09,610 MORE THAN TWO HOURS. 339 00:12:09,610 --> 00:12:10,860 DO YOU KNOW HOW HE KNEW THAT? 340 00:12:10,860 --> 00:12:12,110 BECAUSE THAT LITTLE PICTURE, 341 00:12:12,110 --> 00:12:13,540 THAT'S MY KITCHEN. 342 00:12:13,540 --> 00:12:14,560 AND THERE WERE GRANITE COUNTERS 343 00:12:14,560 --> 00:12:18,100 ALL OVER, AND THEY MELTED. 344 00:12:18,100 --> 00:12:19,740 AND THIS FIXTURE DOWN HERE OF 345 00:12:19,740 --> 00:12:21,940 THE TOILET, THAT'S PORCELAIN, IT 346 00:12:21,940 --> 00:12:24,310 MELTS AT 3200 DEGREES. 347 00:12:24,310 --> 00:12:25,460 AND IT WAS MELTED. 348 00:12:25,460 --> 00:12:27,520 SO BASICALLY THIS WAS A HOT 349 00:12:27,520 --> 00:12:28,860 FIRE. 350 00:12:28,860 --> 00:12:30,500 AND HE SAYS, IT'S GOING TO TAKE 351 00:12:30,500 --> 00:12:31,750 A DAY TO COOL. 352 00:12:31,750 --> 00:12:35,040 IT'S 8:00 AT NIGHT. 353 00:12:35,040 --> 00:12:37,060 THEN WE'LL COME BACK AND BEGIN. 354 00:12:37,060 --> 00:12:38,640 AND I'LL TELL YOU A LITTLE BIT 355 00:12:38,640 --> 00:12:41,080 ABOUT WHAT THAT MEANS. 356 00:12:41,080 --> 00:12:43,090 SO THIS IS WHAT IT LOOKED LIKE. 357 00:12:43,090 --> 00:12:46,930 NOW, BETWEEN THAT 12:45 AND 358 00:12:46,930 --> 00:12:48,940 8:00, A LOT OF THINGS ARE GOING 359 00:12:48,940 --> 00:12:50,750 ON. 360 00:12:50,750 --> 00:12:53,930 FOR EXAMPLE, FOR US, THE 361 00:12:53,930 --> 00:12:55,650 AMERICAN RED CROSS SHOWS UP, HOW 362 00:12:55,650 --> 00:12:56,680 MANY PEOPLE ARE PART OF THE 363 00:12:56,680 --> 00:12:59,970 AMERICAN RED CROSS, ANYBODY? 364 00:12:59,970 --> 00:13:01,570 THE AMERICAN RED CROSS SHOWS UP 365 00:13:01,570 --> 00:13:04,520 TO EVERY SINGLE FAMILY FIRE. 366 00:13:04,520 --> 00:13:06,620 DID YOU KNOW THAT? 367 00:13:06,620 --> 00:13:07,620 I KNEW THEY WENT TO THE 368 00:13:07,620 --> 00:13:08,620 HURRICANES. 369 00:13:08,620 --> 00:13:09,620 I KNEW THEY WANT TO THE 370 00:13:09,620 --> 00:13:10,620 TORNADOES. 371 00:13:10,620 --> 00:13:11,900 BUT THEY COME TO YOUR HOUSE. 372 00:13:11,900 --> 00:13:13,520 AND THEY SEND AN ADULT FOR EVERY 373 00:13:13,520 --> 00:13:15,200 ADULT THERE. 374 00:13:15,200 --> 00:13:16,520 AND THAT ADULT WALKS WITH YOU, 375 00:13:16,520 --> 00:13:17,770 BECAUSE THE WAY I GRIEVE IS 376 00:13:17,770 --> 00:13:18,770 DIFFERENT THAN THE WAY MY 377 00:13:18,770 --> 00:13:20,520 HUSBAND GRIEVES AND MY CHILD. 378 00:13:20,520 --> 00:13:22,200 THEY MAKE SURE YOU'RE OKAY. 379 00:13:22,200 --> 00:13:23,460 AND THEY WALK WITH YOU THROUGH 380 00:13:23,460 --> 00:13:24,460 THAT DAY. 381 00:13:24,460 --> 00:13:25,460 BUT THEY'RE ALSO GOOD AT 382 00:13:25,460 --> 00:13:26,700 EMERGENCIES AND THE KNOW WHAT TO 383 00:13:26,700 --> 00:13:27,720 DO. 384 00:13:27,720 --> 00:13:31,270 HERE IS WHAT THEY SAY TO ME. 385 00:13:31,270 --> 00:13:33,840 FAITH, REAL SOON YOU'RE GOING TO 386 00:13:33,840 --> 00:13:36,130 HAVE TO SIGN A CONTRACT TODAY, A 387 00:13:36,130 --> 00:13:37,290 CONTRACT TO BOARD UP THIS HOUSE 388 00:13:37,290 --> 00:13:38,530 BY LAW. 389 00:13:38,530 --> 00:13:39,650 YOU HAVE TO BOARD UP THIS HOUSE. 390 00:13:39,650 --> 00:13:41,170 IT'S GOING TO COST YOU ABOUT 391 00:13:41,170 --> 00:13:42,170 5,000, MAYBE $10,000. 392 00:13:42,170 --> 00:13:43,580 YOU'RE GOING TO HAVE TO MAKE 393 00:13:43,580 --> 00:13:45,560 THAT DECISION RIGHT NOW. 394 00:13:45,560 --> 00:13:46,580 HERE'S WHAT'S GOING TO HAPPEN. 395 00:13:46,580 --> 00:13:47,580 THAT FIRE CHIEF IS GOING TO 396 00:13:47,580 --> 00:13:49,480 RELEASE THE BARRICADES AND ALL 397 00:13:49,480 --> 00:13:51,300 THE PEOPLE ARE GOING TO BE ON 398 00:13:51,300 --> 00:13:52,671 TOP OF YOU, THOSE ARE ALL THE 399 00:13:52,671 --> 00:13:55,160 AMBULANCE CHASERS, THE LAWYERS 400 00:13:55,160 --> 00:13:56,640 AND THE BUILDERS, THEY'LL ALL BE 401 00:13:56,640 --> 00:13:59,660 HERE WITH THEIR CARS, AND THEY 402 00:13:59,660 --> 00:14:01,390 WANT YOU TO BUY WHATEVER THEY'RE 403 00:14:01,390 --> 00:14:04,620 SELLING. 404 00:14:04,620 --> 00:14:05,620 I THOUGHT, THAT'S NOT HAPPENING. 405 00:14:05,620 --> 00:14:06,620 SO WHAT DO I DO? 406 00:14:06,620 --> 00:14:07,620 I CALL MY NEIGHBORS THAT ARE 407 00:14:07,620 --> 00:14:09,100 CLOSE TO ME, AND TWO OTHER 408 00:14:09,100 --> 00:14:10,510 FAMILIES THAT SHOWED UP TO WALK 409 00:14:10,510 --> 00:14:11,600 US THROUGH THIS PATH. 410 00:14:11,600 --> 00:14:13,440 THEY SAW THE FIRE, THEY HAD 411 00:14:13,440 --> 00:14:14,770 FIRES, AND THE SHOWED UP. 412 00:14:14,770 --> 00:14:15,940 I GOT THE RED CROSS, THE 413 00:14:15,940 --> 00:14:17,990 FAMILIES, THE NEIGHBORS, I SAID 414 00:14:17,990 --> 00:14:19,330 TO THEM, GO UP INTO THE CROWD, 415 00:14:19,330 --> 00:14:20,880 GATHER ALL THE CARDS, FIGURE OUT 416 00:14:20,880 --> 00:14:21,880 WHO IS OUT THERE, BRING THEM 417 00:14:21,880 --> 00:14:23,680 BACK. 418 00:14:23,680 --> 00:14:24,680 AND THAT IS WHAT WE DID. 419 00:14:24,680 --> 00:14:25,680 WE LAID THEM ON THE GROUND AND I 420 00:14:25,680 --> 00:14:27,330 SAID, HOW ABOUT THAT ONE, THAT 421 00:14:27,330 --> 00:14:28,810 LOOKS GOOD, THEY'RE HIRED, 422 00:14:28,810 --> 00:14:30,310 SOMEBODY GO FIND THEM, LET'S 423 00:14:30,310 --> 00:14:32,010 SIGN A CONTRACT, BECAUSE I 424 00:14:32,010 --> 00:14:33,310 WASN'T GOING TO HAVE ALL THESE 425 00:14:33,310 --> 00:14:35,730 PEOPLE, WHEN YOU'RE THERE, AND 426 00:14:35,730 --> 00:14:40,570 YOU'RE IN DISBELIEF, WHAT ARE 427 00:14:40,570 --> 00:14:42,140 YOU GOING TO DO? 428 00:14:42,140 --> 00:14:43,490 SO HERE IS THE KIND OF THINGS 429 00:14:43,490 --> 00:14:45,120 THEY TELL YOU YOU HAVE TO DO. 430 00:14:45,120 --> 00:14:46,280 YOU HAVE TO NOTIFY THE INSURANCE 431 00:14:46,280 --> 00:14:47,280 COMPANY. 432 00:14:47,280 --> 00:14:49,640 SOUNDS LIKE SOMETHING SIMPLE. 433 00:14:49,640 --> 00:14:51,150 THE RED CROSS LADY SAID, YOU 434 00:14:51,150 --> 00:14:52,360 HAVE TO CALL THEM. 435 00:14:52,360 --> 00:14:53,560 I SAID, OH, YEAH. 436 00:14:53,560 --> 00:14:54,810 BECAUSE YOU'RE STILL GOING, OH, 437 00:14:54,810 --> 00:14:57,530 MY GOD, WHAT'S GOING ON HERE? 438 00:14:57,530 --> 00:14:58,790 YOU HAVE TO BOARD UP AND 439 00:14:58,790 --> 00:14:59,790 PROTECT. 440 00:14:59,790 --> 00:15:01,540 YOU ALSO HAVE TO FIND IMPORTANT 441 00:15:01,540 --> 00:15:02,980 VALUABLE THINGS. 442 00:15:02,980 --> 00:15:05,720 HOW DO YOU DO IT FOR SOMETHING 443 00:15:05,720 --> 00:15:06,720 LIKE THIS? 444 00:15:06,720 --> 00:15:09,910 YOU'RE KIND OF LIKE, YOU'RE 445 00:15:09,910 --> 00:15:11,550 KIDDING, RIGHT? 446 00:15:11,550 --> 00:15:12,550 SO THERE'S A LOT OF THINGS THAT 447 00:15:12,550 --> 00:15:13,550 YOU HAVE TO DO. 448 00:15:13,550 --> 00:15:14,550 YOU HAVE TO FIND A PLACE TO 449 00:15:14,550 --> 00:15:18,310 STAY. 450 00:15:18,310 --> 00:15:19,760 SO YOU HAVE TO DO A LOT OF 451 00:15:19,760 --> 00:15:21,600 THINGS. 452 00:15:21,600 --> 00:15:22,600 THE BOARDING UP IS A REALLY 453 00:15:22,600 --> 00:15:24,230 IMPORTANT THING. 454 00:15:24,230 --> 00:15:26,470 IT'S NOT JUST TO PROTECT PEOPLE 455 00:15:26,470 --> 00:15:27,790 FROM COMING IN AND TAKING YOUR 456 00:15:27,790 --> 00:15:28,990 THINGS, BUT FROM GETTING HURT. 457 00:15:28,990 --> 00:15:29,990 SO IT'S IMPORTANT THING. 458 00:15:29,990 --> 00:15:30,990 YOU ALSO HAVE 459 00:15:30,990 --> 00:15:31,990 >> IT WASN'T THE GREATEST 460 00:15:31,990 --> 00:15:32,990 EXPERIENCE. 461 00:15:32,990 --> 00:15:33,990 AND THEN THE DAY BEGINS. 462 00:15:33,990 --> 00:15:34,990 SO I COULDN'T SIT CLOSE ENOUGH, 463 00:15:34,990 --> 00:15:35,990 I COULDN'T GET CLOSE TO THE 464 00:15:35,990 --> 00:15:36,990 HOUSE, BECAUSE I COULDN'T 465 00:15:36,990 --> 00:15:37,990 BREATHE AROUND IT. 466 00:15:37,990 --> 00:15:38,990 I HAD TO SIT CHURCH CLOTHES WITH 467 00:15:38,990 --> 00:15:39,990 MY HUSBAND AND DAUGHTER, AND 468 00:15:39,990 --> 00:15:40,990 WATCHING THIS GO ON. 469 00:15:40,990 --> 00:15:41,990 SO 8:00 AT NIGHT, SO WE ARRIVED 470 00:15:41,990 --> 00:15:42,990 AROUND 12:45. 471 00:15:42,990 --> 00:15:43,990 AT 8:00, THE FIRE CHIEF SAYS 472 00:15:43,990 --> 00:15:44,990 WE'RE GOING TO LET YOU COME AND 473 00:15:44,990 --> 00:15:45,990 SEE WHAT HAPPENED. 474 00:15:45,990 --> 00:15:46,990 THAT'S MY KITCHEN. 475 00:15:46,990 --> 00:15:47,990 GRANITE COUNTERS ALL OVER AND 476 00:15:47,990 --> 00:15:48,990 THEY MELTED. 477 00:15:48,990 --> 00:15:49,990 THE PICTURE DOWN HERE OF THE 478 00:15:49,990 --> 00:15:50,990 TOILET, THAT'S PORCELAIN. 479 00:15:50,990 --> 00:15:51,990 IT MELTED AT 3,200 DEGREES. 480 00:15:51,990 --> 00:15:52,990 IT WAS MELTED. 481 00:15:52,990 --> 00:15:53,990 THIS WAS A HOT FIRE. 482 00:15:53,990 --> 00:15:54,990 HE SAYS IT'S GOING TO TAKE A DAY 483 00:15:54,990 --> 00:15:55,990 TO COOL. 484 00:15:55,990 --> 00:15:56,990 IT'S 8:00 AT NIGHT. 485 00:15:56,990 --> 00:15:57,990 IT'S GOING TO TAKE A DAY IT TO 486 00:15:57,990 --> 00:15:58,990 COOL AND THEN WE'LL COME BACK 487 00:15:58,990 --> 00:15:59,990 AND BEGIN AND I'LL TELL YOU 488 00:15:59,990 --> 00:16:00,990 ABOUT WHAT THAT MEANS. 489 00:16:00,990 --> 00:16:01,990 BUT, SO THIS IS WHAT IT LOOKED 490 00:16:01,990 --> 00:16:02,990 LIKE. 491 00:16:02,990 --> 00:16:03,990 NOW, BETWEEN THAT 12:45 AND 492 00:16:03,990 --> 00:16:04,990 8:00, A LOT OF THINGS ARE GOING 493 00:16:04,990 --> 00:16:05,990 ON. 494 00:16:05,990 --> 00:16:06,990 FOR EXAMPLE, FOR US, WE'RE 495 00:16:06,990 --> 00:16:07,990 SITTING ON THE CURB. 496 00:16:07,990 --> 00:16:08,990 THE AMERICAN RED CROSS SHOWS UP 497 00:16:08,990 --> 00:16:09,990 TO EVERY SINGLE FAMILY FIRE. 498 00:16:09,990 --> 00:16:10,990 DID YOU KNOW THAT? 499 00:16:10,990 --> 00:16:11,990 I KNEW THEY WENT TO THE 500 00:16:11,990 --> 00:16:12,990 HURRICANES. 501 00:16:12,990 --> 00:16:13,990 I KNEW THEY WENT TO THE 502 00:16:13,990 --> 00:16:14,990 TORNADOES, BUT THEY CAME TO YOUR 503 00:16:14,990 --> 00:16:15,990 HOUSE AND SEND AN ADULT FOR 504 00:16:15,990 --> 00:16:16,990 EVERY ADULT THERE. 505 00:16:16,990 --> 00:16:17,990 THAT ADULT WALKS WITH YOU, 506 00:16:17,990 --> 00:16:18,990 BECAUSE THE WAY I GRIEVE IS 507 00:16:18,990 --> 00:16:19,990 DIFFERENT THAN THE WAY MY CHILD 508 00:16:19,990 --> 00:16:20,990 OR HUSBAND GRIEVES. 509 00:16:20,990 --> 00:16:21,990 THEY WALK WITH YOU THROUGH THE 510 00:16:21,990 --> 00:16:22,990 DAY. 511 00:16:22,990 --> 00:16:23,990 THEY'RE REALLY GOOD AT THESE 512 00:16:23,990 --> 00:16:24,990 EMERGENCIES AND KNOW WHAT TO DO. 513 00:16:24,990 --> 00:16:25,990 THIS IS WHAT THEY SAID TO ME. 514 00:16:25,990 --> 00:16:26,990 FAITH, REAL SOON, YOU'RE GOING 515 00:16:26,990 --> 00:16:27,990 TO HAVE TO SIGN A CONTRACT 516 00:16:27,990 --> 00:16:28,990 TODAY. 517 00:16:28,990 --> 00:16:29,990 A CONTRACT TO BOARD UP THIS 518 00:16:29,990 --> 00:16:30,990 HOUSE BY LAW. 519 00:16:30,990 --> 00:16:31,990 YOU HAVE TO BOARD UP THIS HOUSE. 520 00:16:31,990 --> 00:16:32,990 IT'S GOING TO COST YOU ABOUT 521 00:16:32,990 --> 00:16:33,990 5,000, $10,000. 522 00:16:33,990 --> 00:16:34,990 YOU'RE GOING TO HAVE TO MAKE THE 523 00:16:34,990 --> 00:16:35,990 DECISION RIGHT NOW. 524 00:16:35,990 --> 00:16:36,990 THEY'RE GOING TO RELEASE THE 525 00:16:36,990 --> 00:16:37,990 BARRICADES, AND ALL THOSE PEOPLE 526 00:16:37,990 --> 00:16:38,990 YOU SEEING STARING WILL BE ON 527 00:16:38,990 --> 00:16:39,990 TOP OF YOU, THE AMBULANCE 528 00:16:39,990 --> 00:16:40,990 CHASERS, THEY'RE GOING TO BE 529 00:16:40,990 --> 00:16:41,990 HERE WITH THEIR CARD. 530 00:16:41,990 --> 00:16:42,990 THEY WANT YOU TO GUY WHATEVER 531 00:16:42,990 --> 00:16:43,990 THEY'RE SELLING. 532 00:16:43,990 --> 00:16:44,990 SO I GOT THE RED CROSS, FAMILIES 533 00:16:44,990 --> 00:16:45,990 AND NEIGHBORS, GATHER ALL THE 534 00:16:45,990 --> 00:16:46,990 CROWDS, FIGURE OUT WHO IS OUT 535 00:16:46,990 --> 00:16:47,990 THERE, BRING THEM BACK AND WE'LL 536 00:16:47,990 --> 00:16:48,990 VOTE. 537 00:16:48,990 --> 00:16:49,990 THAT'S WHAT WE DID. 538 00:16:49,990 --> 00:16:50,990 WE LAID THEM ON THE GROUND AND I 539 00:16:50,990 --> 00:16:51,990 SAID HOW ABOUT THIS, THEY'RE 540 00:16:51,990 --> 00:16:52,990 HIRED. 541 00:16:52,990 --> 00:16:53,990 SOMEBODY GO FIND THEM. 542 00:16:53,990 --> 00:16:54,990 >>> YOU'RE GOING OH, MY GOD, 543 00:16:54,990 --> 00:16:55,990 WHAT'S GOING ON HERE. 544 00:16:55,990 --> 00:16:56,990 YOU HAVE TO BOARD UP AND 545 00:16:56,990 --> 00:16:57,990 PROTECT. 546 00:16:57,990 --> 00:16:58,990 YOU ALSO HAVE TO FIND IMPORTANT, 547 00:16:58,990 --> 00:16:59,990 VALUABLE THINGS, TARPS, BUT HOW 548 00:16:59,990 --> 00:17:00,990 DO YOU DO IT TO SOMETHING LIKE 549 00:17:00,990 --> 00:17:01,990 THIS? 550 00:17:01,990 --> 00:17:02,990 THAT'S KIND OF, YOU'RE KIND OF 551 00:17:02,990 --> 00:17:03,990 LIKE YOU'RE KIDDING, RIGHT? 552 00:17:03,990 --> 00:17:04,990 YOU'RE KIDDING, RIGHT? 553 00:17:04,990 --> 00:17:05,990 SO THERE IS A LOT OF THINGS YOU 554 00:17:05,990 --> 00:17:06,990 HAVE TO DO. 555 00:17:06,990 --> 00:17:07,990 YOU HAVE TO FIND A PLACE TO SAY. 556 00:17:07,990 --> 00:17:08,990 FIVE WEEKS WE WERE IN A HOTEL 557 00:17:08,990 --> 00:17:09,990 BEFORE WE WENT INTO A RENTAL. 558 00:17:09,990 --> 00:17:10,990 YOU HAVE TO DO A LOT OF THINGS. 559 00:17:10,990 --> 00:17:11,990 THE BOARDING IS AN IMPORTANT 560 00:17:11,990 --> 00:17:12,990 THING. 561 00:17:12,990 --> 00:17:13,990 NOT TO JUST PROTECT PEOPLE FROM 562 00:17:13,990 --> 00:17:14,990 COMING IN AND TAKING YOUR 563 00:17:14,990 --> 00:17:15,990 THINGS, BUT ALSO FROM GETTING 564 00:17:15,990 --> 00:17:16,990 HURT. 565 00:17:16,990 --> 00:17:17,990 YOU ALSO HAVE TO HIRE, YOU HAVE 566 00:17:17,990 --> 00:17:18,990 TO HIRE A COMPANY TO COME AND 567 00:17:18,990 --> 00:17:19,990 TAKE PICTURES AND ASSESS ALL THE 568 00:17:19,990 --> 00:17:20,990 THINGS THAT ARE IN THERE. 569 00:17:20,990 --> 00:17:21,990 THAT'S WHAT YOUR INSURANCE 570 00:17:21,990 --> 00:17:22,990 REQUIRES. 571 00:17:22,990 --> 00:17:23,990 IT COST $14,000. 572 00:17:23,990 --> 00:17:24,990 OKAY, WHY AM I TELLING YOU ALL 573 00:17:24,990 --> 00:17:25,990 OF THIS. 574 00:17:25,990 --> 00:17:26,990 YOU THINK YOU HAVE INSURANCE, 575 00:17:26,990 --> 00:17:27,990 AND I'M GOING TO TELL YOU, YOU 576 00:17:27,990 --> 00:17:28,990 DON'T HAVE WHAT YOU THINK YOU 577 00:17:28,990 --> 00:17:29,990 HAVE. 578 00:17:29,990 --> 00:17:30,990 THAT'S PART OF THE STORY HERE. 579 00:17:30,990 --> 00:17:31,990 I WANT YOU TO THINK ABOUT WHAT 580 00:17:31,990 --> 00:17:32,990 I'M TELLING YOU. 581 00:17:32,990 --> 00:17:33,990 THESE ARE UNHEARD, UNLESS YOU GO 582 00:17:33,990 --> 00:17:34,990 THROUGH IT, WHO TELLS YOU THIS. 583 00:17:34,990 --> 00:17:35,990 THIS IS HOW IT PLAYS OUT. 584 00:17:35,990 --> 00:17:36,990 SO BASICALLY THEY COME AND YOU 585 00:17:36,990 --> 00:17:37,990 HAVE TO GO THROUGH THIS ASH. 586 00:17:37,990 --> 00:17:38,990 YOU HAVE TO DIG THROUGH IT. 587 00:17:40,990 --> 00:17:39,990 EVERYDAY. 588 00:17:40,990 --> 00:17:41,990 AND LOOK FOR ANYTHING THAT 589 00:17:41,990 --> 00:17:42,990 RESEMBLES SOMETHING YOU 590 00:17:42,990 --> 00:17:43,990 REMEMBER. 591 00:17:43,990 --> 00:17:44,990 MAYBE IT'S A SOFTER MEDAL THAT 592 00:17:44,990 --> 00:17:45,990 YOUR CHILD EARNED, WHO KNOWS. 593 00:17:45,990 --> 00:17:46,990 BUT YOU'RE LOOKING. 594 00:17:46,990 --> 00:17:47,990 YOU BAG IT UP IN BAGS, AND YOU 595 00:17:47,990 --> 00:17:48,990 CAN'T EVEN TAKE IT TO THE DUMP 596 00:17:48,990 --> 00:17:49,990 UNTIL YOU GO THROUGH IT AND 597 00:17:49,990 --> 00:17:50,990 CHECK IT OFF. 598 00:17:50,990 --> 00:17:51,990 SO IT'S VERY EMOTIONAL. 599 00:17:51,990 --> 00:17:52,990 ALL THE WAY THROUGH THE PROCESS. 600 00:17:52,990 --> 00:17:53,990 SO THERE IS US DIGGING. 601 00:17:53,990 --> 00:17:54,990 NOW, I HAVE TO TELL YOU, A 602 00:17:54,990 --> 00:17:55,990 LITTLE BIT ABOUT THE STORY, A 603 00:17:55,990 --> 00:17:56,990 FEW THINGS ABOUT THE STORY. 604 00:17:56,990 --> 00:17:57,990 FIRST OF ALL, I TOLD YOU, WE 605 00:17:57,990 --> 00:17:58,990 WERE IN OUR SUNDAY CLOTHES, 606 00:17:58,990 --> 00:17:59,990 RIGHT? 607 00:17:59,990 --> 00:18:00,990 SO I HAVE LOST, I GO TO THE 608 00:18:00,990 --> 00:18:01,990 HOTEL THE FIRST NIGHT, LET'S 609 00:18:01,990 --> 00:18:02,990 THINK ABOUT THIS, I LOST 610 00:18:02,990 --> 00:18:03,990 EVERYTHING. 611 00:18:03,990 --> 00:18:04,990 I DON'T HAVE A HAIR BRUSH, 612 00:18:04,990 --> 00:18:05,990 TOOTHBRUSH, CLOTHES, I HAVE -- 613 00:18:05,990 --> 00:18:06,990 WE SHOWED UP AT THE HOTEL 614 00:18:06,990 --> 00:18:07,990 WITHOUT A SUITCASE. 615 00:18:07,990 --> 00:18:08,990 A WEIRD FEELING. 616 00:18:08,990 --> 00:18:09,990 I GUESS WE'RE USING THE HOTEL 617 00:18:09,990 --> 00:18:10,990 SHAMPOO, YOU KNOW. 618 00:18:10,990 --> 00:18:11,990 WE LEARN, IT'S -- WE'RE THERE AT 619 00:18:11,990 --> 00:18:12,990 THE HOTEL AND THEY'RE TELLING US 620 00:18:12,990 --> 00:18:13,990 WE HAVE TO SHOW UP BACK AT THE 621 00:18:13,990 --> 00:18:14,990 HOUSE EVERYDAY TO MEET ALL THE 622 00:18:14,990 --> 00:18:15,990 INVESTIGATORS AND ALL THE PEOPLE 623 00:18:15,990 --> 00:18:16,990 THAT ARE AT THE HOUSE EVERYDAY. 624 00:18:16,990 --> 00:18:17,990 SO THE SECOND DAY, STILL IN OUR 625 00:18:17,990 --> 00:18:18,990 SUNDAY CLOTHES, THE THIRD DAY, 626 00:18:18,990 --> 00:18:19,990 WE'RE STILL IN THE SUNDAY 627 00:18:19,990 --> 00:18:20,990 CLOTHES. 628 00:18:20,990 --> 00:18:21,990 WEARING THE SAME STUFF. 629 00:18:21,990 --> 00:18:22,990 AND NOW WE HAVE TO GO IN AND 630 00:18:22,990 --> 00:18:23,990 DIG. 631 00:18:23,990 --> 00:18:24,990 SO PEOPLE, THANK GOD, THANK GOD 632 00:18:24,990 --> 00:18:25,990 FOR NEIGHBORS, THANK GOD FOR 633 00:18:25,990 --> 00:18:26,990 PEOPLE WHO ARE KIND FOR BRINGING 634 00:18:26,990 --> 00:18:27,990 US CLOTHES. 635 00:18:27,990 --> 00:18:28,990 SO THEY BRING IT, THEY BRING 636 00:18:28,990 --> 00:18:29,990 WHAT THEY THINK. 637 00:18:29,990 --> 00:18:30,990 WHAT SIZE, I'M A FOUR, KIND OF 638 00:18:30,990 --> 00:18:31,990 TALL, SO I GET THESE PANTS, 639 00:18:31,990 --> 00:18:32,990 THEY'RE ABOUT THIS HIGH. 640 00:18:32,990 --> 00:18:33,990 NICE FLOODS. 641 00:18:33,990 --> 00:18:34,990 I GOT THIS BEAUTIFUL EXTRA LARGE 642 00:18:34,990 --> 00:18:35,990 MAN SHIRT THAT SAYS I HAVE GAS. 643 00:18:35,990 --> 00:18:36,990 NOT KIDDING. 644 00:18:36,990 --> 00:18:37,990 AND SIZE 11 MEN BOOTS. 645 00:18:37,990 --> 00:18:38,990 THAT WAS MY OUTFIT. 646 00:18:38,990 --> 00:18:39,990 MY HUSBAND, AGAIN, BORROWED 647 00:18:39,990 --> 00:18:40,990 CLOTHS, HIS PANTS ARE TOO SHIRT. 648 00:18:40,990 --> 00:18:41,990 MY DAUGHTER SAID THESE ARE 649 00:18:41,990 --> 00:18:42,990 THINGS THAT PEOPLE DONATED. 650 00:18:42,990 --> 00:18:43,990 DAY THREE. 651 00:18:43,990 --> 00:18:44,990 BEFORE WE GO IN HERE, WE ARE 652 00:18:44,990 --> 00:18:45,990 THINKING IT COULD BE REALLY NICE 653 00:18:45,990 --> 00:18:46,990 TO HAVE CLEAN UNDERWEAR. 654 00:18:46,990 --> 00:18:47,990 IT'S WEDNESDAY. 655 00:18:47,990 --> 00:18:48,990 IT'S BEEN A WHILE. 656 00:18:48,990 --> 00:18:49,990 SO CAN YOU IMAGINE US GOING TO 657 00:18:49,990 --> 00:18:50,990 WALMART. 658 00:18:50,990 --> 00:18:51,990 WE GO INTO WALMART, WHAT DO YOU 659 00:18:51,990 --> 00:18:52,990 THINK HAPPENS? 660 00:18:52,990 --> 00:18:53,990 CAN YOU IMAGINE SEEING US 661 00:18:53,990 --> 00:18:54,990 COMING? 662 00:18:54,990 --> 00:18:55,990 NO HAIR BRUSH, NO MAKEUP, I'M 663 00:18:55,990 --> 00:18:56,990 FASHIONISTA. 664 00:18:56,990 --> 00:18:57,990 THEY STOP AND STARE. 665 00:18:57,990 --> 00:18:58,990 TO STEP BY AND WATCH YOU COME 666 00:18:58,990 --> 00:18:59,990 BY. 667 00:18:59,990 --> 00:19:00,990 YOU KNOW, I'M ONE OF YOU GUYS, 668 00:19:00,990 --> 00:19:01,990 YOU KNOW. 669 00:19:01,990 --> 00:19:02,990 WE HAVE PRIDE. 670 00:19:02,990 --> 00:19:03,990 WE HAVE JOBS. 671 00:19:03,990 --> 00:19:04,990 I'M THINKING, OH, MY GOD. 672 00:19:04,990 --> 00:19:05,990 I COME BACK AND I SAID TO MY 673 00:19:05,990 --> 00:19:06,990 GIRLFRIEND, LIKE WE WERE HOMES 674 00:19:06,990 --> 00:19:07,990 PEOPLE. 675 00:19:07,990 --> 00:19:08,990 SHE SAID FAITH, YOU ARE. 676 00:19:08,990 --> 00:19:09,990 OH, MY GOD. 677 00:19:09,990 --> 00:19:10,990 WE'RE DIGGING THROUGH OUR STUFF, 678 00:19:10,990 --> 00:19:11,990 THIS TOP PICTURE IS EVERYTHING 679 00:19:11,990 --> 00:19:13,009 WE FOUND IN OUR BEDROOM. 680 00:19:13,009 --> 00:19:18,260 SO THAT'S WHAT WE FOUND, JUST 681 00:19:18,260 --> 00:19:19,960 THAT ONE LITTLE PICTURE. 682 00:19:19,960 --> 00:19:21,220 WHY WERE THERE DRAWERS, KIND OF 683 00:19:21,220 --> 00:19:22,290 AN INTERESTING THING. 684 00:19:22,290 --> 00:19:25,070 WHEN THE WALL FALLS OVER, WOW, A 685 00:19:25,070 --> 00:19:27,300 DRAWER, NOTHING IN IT. 686 00:19:27,300 --> 00:19:29,710 A DRAWER, YEA. 687 00:19:29,710 --> 00:19:33,720 SO WE FOUND SOME INTERESTING 688 00:19:33,720 --> 00:19:35,679 THINGS, MY DAUGHTER CELEBRATING 689 00:19:35,679 --> 00:19:36,970 FINDING SOMETHING. 690 00:19:36,970 --> 00:19:37,970 THIS PICTURE IS ONE OF MY 691 00:19:37,970 --> 00:19:38,970 HUSBAND. 692 00:19:38,970 --> 00:19:42,870 ONE OF THE FAVORITE THINGS. 693 00:19:42,870 --> 00:19:44,499 HE SAID I THINK FOUND SOMETHING. 694 00:19:44,499 --> 00:19:46,029 OUR FILE CABINET WITH ALL OUR 695 00:19:46,029 --> 00:19:47,919 BILLS WAS IN OUR BEDROOM. 696 00:19:47,919 --> 00:19:50,670 THIS WAS THE KITCHEN, AND IT 697 00:19:50,670 --> 00:19:52,460 FELL INTO THE KITCHEN. 698 00:19:52,460 --> 00:19:54,110 NOW, IT BURNED UP ALL THE WAY 699 00:19:54,110 --> 00:19:55,110 DOWN. 700 00:19:55,110 --> 00:19:57,120 ALL THE WAY DOWN TO THE MIDDLE 701 00:19:57,120 --> 00:19:58,990 OF THE FILE CABINET. 702 00:19:58,990 --> 00:20:00,450 HE FOUND THE PAPERS. 703 00:20:00,450 --> 00:20:01,450 YOU SEE THE BURNT EDGES. 704 00:20:01,450 --> 00:20:05,269 DO YOU KNOW WHAT THAT WAS? 705 00:20:05,269 --> 00:20:07,639 IT WAS OUR MARRIAGE LICENSE. 706 00:20:07,639 --> 00:20:08,789 I SAID, I GUESS WE'RE STILL 707 00:20:08,789 --> 00:20:11,240 MARRIED. 708 00:20:11,240 --> 00:20:13,649 BUT YOU KNOW, SERIOUSLY, THAT 709 00:20:13,649 --> 00:20:15,889 IS -- THAT'S WHERE WE WERE. 710 00:20:15,889 --> 00:20:17,620 SO WE'RE DEALING WITH THIS, 711 00:20:17,620 --> 00:20:19,029 AMAZING PEOPLE, AMAZING PEOPLE 712 00:20:19,029 --> 00:20:20,029 COMING. 713 00:20:20,029 --> 00:20:21,450 THE RED CROSS, LIKE I TOLD YOU, 714 00:20:21,450 --> 00:20:22,450 CAME. 715 00:20:22,450 --> 00:20:23,889 I TOOK THE TRAINING TO BE A RED 716 00:20:23,889 --> 00:20:25,679 CROSS VOLUNTEER WHILE I WAS 717 00:20:25,679 --> 00:20:27,720 STILL HOMES, BECAUSE I COULD NOT 718 00:20:27,720 --> 00:20:29,549 BELIEVE THE IMPACT THEY MADE ON 719 00:20:29,549 --> 00:20:31,600 OUR LIVES AND I WANT EVERYONE TO 720 00:20:31,600 --> 00:20:34,139 KNOW, YOU DO SEE THEM, DONATE. 721 00:20:34,139 --> 00:20:35,510 THIS IS REAL. 722 00:20:35,510 --> 00:20:36,690 THEY SHOW UP. 723 00:20:36,690 --> 00:20:37,840 THEY SHOW UP AND THEY REALLY 724 00:20:37,840 --> 00:20:38,840 TRULY HELP. 725 00:20:38,840 --> 00:20:39,840 I DON'T KNOW HOW WE WOULD HAVE 726 00:20:39,840 --> 00:20:40,840 MADE IT THROUGH THE FIRST DAY 727 00:20:40,840 --> 00:20:42,669 WITHOUT THEM. 728 00:20:42,669 --> 00:20:43,669 OTHER PEOPLE SHOWED UP. 729 00:20:43,669 --> 00:20:45,140 TWO OF THE FAMILIES UP HERE, 730 00:20:45,140 --> 00:20:46,629 THEY HAD THEIR HOUSE BURN DOWN 731 00:20:46,629 --> 00:20:47,970 AND THEY TAUGHT US WHAT TO DO 732 00:20:47,970 --> 00:20:49,639 AND THEY'RE STILL WITH US TODAY. 733 00:20:49,639 --> 00:20:51,669 STRANGERS, WITH OUR BEST FRIENDS 734 00:20:51,669 --> 00:20:53,789 NOW, SHOWING UP TO TELL US WHAT 735 00:20:53,789 --> 00:20:54,789 TO DO. 736 00:20:54,789 --> 00:20:56,520 THE GROUP IN THE MIDDLE, THIS IS 737 00:20:56,520 --> 00:20:57,549 THE LADY THAT CALLED ME AND SAID 738 00:20:57,549 --> 00:20:58,809 SHE'S ON VACATION. 739 00:20:58,809 --> 00:21:03,900 SHE CAME TO BE MY XO, EVERY 740 00:21:03,900 --> 00:21:06,630 SINGLE DAY. 741 00:21:06,630 --> 00:21:08,669 PEOPLE OUTSIDE OUR HOUSE, TRYING 742 00:21:08,669 --> 00:21:10,330 TO SELL US THINGS, THEY WANT 743 00:21:10,330 --> 00:21:13,019 THINGS FROM YOU, WHATEVER IT IS. 744 00:21:13,019 --> 00:21:14,139 AND SHE'S COLLECTING WHATEVER 745 00:21:14,139 --> 00:21:15,970 THEY HAVE, AND COORDINATING 746 00:21:15,970 --> 00:21:17,440 EVERYTHING AROUND US, WHICH WAS 747 00:21:17,440 --> 00:21:19,900 ABSOLUTELY AMAZING. 748 00:21:19,900 --> 00:21:21,879 THE MOST IMPORTANT THINGS THAT 749 00:21:21,879 --> 00:21:23,160 YOU NEED, WHEN YOU LOSE 750 00:21:23,160 --> 00:21:24,940 EVERYTHING, AND YOU WANT TO HELP 751 00:21:24,940 --> 00:21:27,179 SOMEBODY BASIC NECESSITIES, THEY 752 00:21:27,179 --> 00:21:29,850 NEED FOOD, THEY NEED WATER, THEY 753 00:21:29,850 --> 00:21:31,549 NEED A PLACE TO STAY AND THEY 754 00:21:31,549 --> 00:21:32,549 NEED CLOTHES. 755 00:21:32,549 --> 00:21:33,549 I'M TELLING YOU, WE DIDN'T HAVE 756 00:21:33,549 --> 00:21:35,750 A TOOTHBRUSH. 757 00:21:35,750 --> 00:21:36,750 IT DOESN'T TAKE MUCH. 758 00:21:36,750 --> 00:21:38,139 PEOPLE SHOWED UP WITH AMAZING 759 00:21:38,139 --> 00:21:39,139 THINGS. 760 00:21:39,139 --> 00:21:40,850 SOMEBODY SHOWED UP WITH BOXES. 761 00:21:40,850 --> 00:21:41,850 WE DIDN'T HAVE ANY PLACE TO PUT 762 00:21:41,850 --> 00:21:43,340 THE THINGS WE WERE FINDING. 763 00:21:43,340 --> 00:21:44,360 SOMEBODY PUT SHEETS ON THE 764 00:21:44,360 --> 00:21:46,139 GROUND SO WE COULD LAY PAPERS TO 765 00:21:46,139 --> 00:21:47,139 DRY. 766 00:21:47,139 --> 00:21:49,669 THESE THINGS JUST SHOWED UP. 767 00:21:49,669 --> 00:21:53,950 SOMEBODY, LIKE, THEY SAID HERE, 768 00:21:53,950 --> 00:21:55,889 WHEN YOU'RE READY FOR A BREAK. 769 00:21:55,889 --> 00:21:57,090 THEN BETSY WOULD COME IN AND SAY 770 00:21:57,090 --> 00:21:58,440 FAITH, IT'S 4:00, YOU SHOULD EAT 771 00:21:58,440 --> 00:22:01,429 KNOW. 772 00:22:01,429 --> 00:22:02,470 WHO KNOWS WHERE TIME IS WHEN 773 00:22:02,470 --> 00:22:05,280 YOU'RE THERE. 774 00:22:05,280 --> 00:22:07,980 THEY HELPED COOK MEALS. 775 00:22:07,980 --> 00:22:08,980 WHY AM I TELLING YOU ALL THIS, 776 00:22:08,980 --> 00:22:10,120 BECAUSE YOU CAN DO THIS. 777 00:22:10,120 --> 00:22:11,350 THEY HELPED US LOOK FOR OUR 778 00:22:11,350 --> 00:22:12,350 PETS. 779 00:22:12,350 --> 00:22:13,710 I DIDN'T TELL YOU, BUT WHEN WE 780 00:22:13,710 --> 00:22:16,419 LOST THE HOUSE, WE LOST 781 00:22:16,419 --> 00:22:18,230 EVERYTHING. 782 00:22:18,230 --> 00:22:21,010 WE LOST OUR HOUSE, WE LOST THE 783 00:22:21,010 --> 00:22:22,690 CAR, WE LOST OUR BABIES. 784 00:22:22,690 --> 00:22:24,679 BUT IF HE BEGINNING, WE DIDN'T 785 00:22:24,679 --> 00:22:25,840 KNOW. 786 00:22:25,840 --> 00:22:27,140 AND SO THE FIRE DEPARTMENT, THEY 787 00:22:27,140 --> 00:22:33,049 SAID LET'S GET OUT. 788 00:22:33,049 --> 00:22:36,460 SO GO EVERYDAY, SEARCH FOR THEM, 789 00:22:36,460 --> 00:22:38,510 FEED THEM, FOR EIGHT DAYS. 790 00:22:38,510 --> 00:22:41,960 FOR EIGHT DAYS, WE WENT AND PUT 791 00:22:41,960 --> 00:22:43,980 FOOD OUT, THE NEIGHBORS SEARCHED 792 00:22:43,980 --> 00:22:45,440 WITH US. 793 00:22:45,440 --> 00:22:47,830 AND THEN WE FOUND THEM. 794 00:22:47,830 --> 00:22:50,370 SO IT'S KIND OF HARD. 795 00:22:50,370 --> 00:22:51,929 PEOPLE COOK FOR US EVERYDAY THAT 796 00:22:51,929 --> 00:22:52,929 WE WERE IN THE HOTEL AND WE 797 00:22:52,929 --> 00:22:54,690 COULDN'T COOK FOUR OURSELVES. 798 00:22:54,690 --> 00:22:55,929 WE DIDN'T COOK A MEAL. 799 00:22:55,929 --> 00:22:57,470 I CAN TELL YOU, IF THE FOOD 800 00:22:57,470 --> 00:23:00,409 WASN'T THERE, WE WOULDN'T HAVE 801 00:23:00,409 --> 00:23:01,409 EATEN. 802 00:23:01,409 --> 00:23:02,409 I CAN TELL YOU THAT AFTER YOU 803 00:23:02,409 --> 00:23:03,529 GET DONE DIGGING IN ASH FOR 804 00:23:03,529 --> 00:23:06,179 EIGHT OR TEN HOURS, YOU'RE NOT 805 00:23:06,179 --> 00:23:07,179 COOKING. 806 00:23:07,179 --> 00:23:08,600 THANK GOD FOUR THE PEOPLE THAT 807 00:23:08,600 --> 00:23:10,159 SHOWED US TO HELP US. 808 00:23:10,159 --> 00:23:11,529 THESE CHILDREN I TALKED TO, 809 00:23:11,529 --> 00:23:13,230 RAISED $1,000 IN A WEEK. 810 00:23:13,230 --> 00:23:15,000 KIND OF AMAZING. 811 00:23:15,000 --> 00:23:18,440 ANOTHER GIRL MADE BRACELETS. 812 00:23:18,440 --> 00:23:19,700 OTHER PEOPLE DID THINGS LIKE 813 00:23:19,700 --> 00:23:21,090 PRAY WITH US. 814 00:23:21,090 --> 00:23:22,260 THEY BROUGHT US EVEN THINGS TO 815 00:23:22,260 --> 00:23:23,260 THE HOTEL. 816 00:23:23,260 --> 00:23:24,549 FLOWERS, SILLY THINGS, WHO WOULD 817 00:23:24,549 --> 00:23:27,120 BRING FLOWERS TO A HOTEL. 818 00:23:27,120 --> 00:23:28,889 KIND OF AMAZING HOW WONDERFUL 819 00:23:28,889 --> 00:23:31,190 PEOPLE ARE. 820 00:23:31,190 --> 00:23:32,360 THEY HELPED US FIND A PLACE TO 821 00:23:32,360 --> 00:23:33,360 STAY. 822 00:23:33,360 --> 00:23:35,620 THEY CAME AND DID OUR LAUNDRY. 823 00:23:35,620 --> 00:23:36,620 WHY AM I TELLING YOU ALL THIS? 824 00:23:36,620 --> 00:23:38,419 BECAUSE NO ACT IS TOO SMALL. 825 00:23:38,419 --> 00:23:40,010 I ALWAYS THOUGHT YOU HAD TO DO 826 00:23:40,010 --> 00:23:41,850 SOMETHING GRAND TO HELP. 827 00:23:41,850 --> 00:23:43,649 YOU ONLY HAVE TO DO ONE THING. 828 00:23:43,649 --> 00:23:44,999 BECAUSE IF EVERYBODY JUST DOES 829 00:23:44,999 --> 00:23:48,710 ONE THING, THAT FAMILY SURVIVES. 830 00:23:48,710 --> 00:23:50,279 SO THAT'S SOMETHING TO KNOW, I 831 00:23:50,279 --> 00:23:51,549 KNOW EVERYONE OF YOU HERE KNOWS 832 00:23:51,549 --> 00:23:52,879 SOMEBODY THAT'S BEEN THROUGH A 833 00:23:52,879 --> 00:23:54,710 MAJOR LOSS. 834 00:23:54,710 --> 00:23:55,720 YOU DON'T HAVE TO BE THERE 835 00:23:55,720 --> 00:23:56,929 EVERYDAY, BUT IF YOU COULD BE 836 00:23:56,929 --> 00:23:58,879 THERE ONE DAY FOR THAT PERSON, 837 00:23:58,879 --> 00:24:00,690 JUST ONE DAY, IT MAKES A HUGE 838 00:24:00,690 --> 00:24:02,549 DIFFERENCE. 839 00:24:02,549 --> 00:24:03,899 SO WHAT'S THE CHANCE THIS 840 00:24:03,899 --> 00:24:06,460 HAPPENS TO YOU. 841 00:24:06,460 --> 00:24:07,630 IT'S PRETTY HIGH. 842 00:24:07,630 --> 00:24:09,240 MOST LIKELY, IF YOU HAVE FIRE, 843 00:24:09,240 --> 00:24:11,590 IT'S GOING TO BE A COOKING FIRE. 844 00:24:11,590 --> 00:24:13,149 THAT'S WHY THEY SENT ONE TRUCK 845 00:24:13,149 --> 00:24:18,190 WITH A FIRE EXTINGUISHER, OURS A 846 00:24:18,190 --> 00:24:19,389 WAS AN ELECTRICAL FIRE. 847 00:24:19,389 --> 00:24:23,510 ONLY 8% OF THE FIRES ARE THAT. 848 00:24:23,510 --> 00:24:24,720 OURS STARTED IN THE CORNER OF 849 00:24:24,720 --> 00:24:26,130 THE HOUSE. 850 00:24:26,130 --> 00:24:28,659 IT WAS BETWEEN THE CEILING OF 851 00:24:28,659 --> 00:24:30,540 THE KITCHEN AND THE FLOOR OF THE 852 00:24:30,540 --> 00:24:31,679 BEDROOM. 853 00:24:31,679 --> 00:24:35,200 RIGHT UNDER MY BED. 854 00:24:35,200 --> 00:24:36,710 IT WAS ELECTRICAL WIRING THAT 855 00:24:36,710 --> 00:24:38,110 WAS RUNNING UNDER THE BED, AND 856 00:24:38,110 --> 00:24:39,570 THE REASON THAT I COULD SMELL 857 00:24:39,570 --> 00:24:40,779 IT, BUT I COULDN'T SEE IT IS 858 00:24:40,779 --> 00:24:42,450 BECAUSE THE FIRE HADN'T GONE OUT 859 00:24:42,450 --> 00:24:45,090 OF THOSE BOARDS, IT WAS RUNNING 860 00:24:45,090 --> 00:24:46,159 UNDERNEATH MY BED WHEN I WAS 861 00:24:46,159 --> 00:24:47,159 LAYING THERE. 862 00:24:47,159 --> 00:24:48,590 CAN YOU IMAGINE IF I WAS 863 00:24:48,590 --> 00:24:49,590 SLEEPING. 864 00:24:49,590 --> 00:24:50,590 IT WOULD HAVE BEEN A DIFFERENT 865 00:24:50,590 --> 00:24:54,499 DAY. 866 00:24:54,499 --> 00:24:56,260 THEY BELIEVE, THE FIRE 867 00:24:56,260 --> 00:24:58,520 DEPARTMENT, THEY CAME WITH FIVE 868 00:24:58,520 --> 00:24:59,830 TEAMS. 869 00:24:59,830 --> 00:25:01,590 AND THE INSURANCE CAME WITH TWO 870 00:25:01,590 --> 00:25:02,820 MAN TEAMS. 871 00:25:02,820 --> 00:25:05,309 12 PEOPLE INVESTIGATED FOR A FEW 872 00:25:05,309 --> 00:25:07,049 WEEKS. 873 00:25:07,049 --> 00:25:08,049 THEY WERE LOOKING FOR 874 00:25:08,049 --> 00:25:09,049 EVERYTHING. 875 00:25:09,049 --> 00:25:10,049 IT'S A BIG INDUSTRY. 876 00:25:10,049 --> 00:25:11,049 YOU KNOW WHY? 877 00:25:11,049 --> 00:25:12,960 THEY WANT TO PIN IT ON WHATEVER 878 00:25:12,960 --> 00:25:14,019 FAILS, BECAUSE THEN SOMEBODY IS 879 00:25:14,019 --> 00:25:16,580 GOING TO PAY FOR THE POLICY THAT 880 00:25:16,580 --> 00:25:18,059 THE INSURANCE COMPANY HAS GOT TO 881 00:25:18,059 --> 00:25:19,059 PAY FOR. 882 00:25:19,059 --> 00:25:20,059 IT'S REALLY IMPORTANT. 883 00:25:20,059 --> 00:25:21,490 THEY FOUND THE TOASTER, SO WE 884 00:25:21,490 --> 00:25:24,700 FOUND IT WASN'T THE TOASTER. 885 00:25:24,700 --> 00:25:25,710 AND THEY BELIEVED IT TO BE THIS 886 00:25:25,710 --> 00:25:27,860 LIGHT BACK IN THE CORNER. 887 00:25:27,860 --> 00:25:30,200 IF YOU DON'T KNOW HOW FIRE 888 00:25:30,200 --> 00:25:32,039 MOVES, IT'S KIND OF INTERESTING. 889 00:25:32,039 --> 00:25:34,779 IT MOVING IN A V-SHAPE. 890 00:25:34,779 --> 00:25:35,960 WHEN THE FLOOR BURNED THROUGH, 891 00:25:35,960 --> 00:25:38,149 IT DROPPED TO THE NEXT ROOM, THE 892 00:25:38,149 --> 00:25:40,320 V CHANGED ITS LOCATION TO THE 893 00:25:40,320 --> 00:25:42,269 LOWER LEVEL, THE SECOND V OVER 894 00:25:42,269 --> 00:25:44,440 HERE, AND THEN THE THIRD. 895 00:25:44,440 --> 00:25:46,639 IT KIND OF MARCHED ACROSS THE 896 00:25:46,639 --> 00:25:47,639 HALL. 897 00:25:47,639 --> 00:25:49,679 THAT ONE OUTSIDE HALL, WHERE THE 898 00:25:49,679 --> 00:25:51,139 SEE THE YELLOW ARROW, THAT'S THE 899 00:25:51,139 --> 00:25:53,220 PLACE THAT WAS LEFT. 900 00:25:53,220 --> 00:25:54,499 THAT'S A PICTURE OF THE ROOM AND 901 00:25:54,499 --> 00:25:57,110 YOU SEE IN THE ROOM A BOOKCASE. 902 00:25:57,110 --> 00:25:58,330 YOU SEE THAT TIFFANY LAMP, THE 903 00:25:58,330 --> 00:25:59,789 GLASS IS MELTED, SO IT'S PRETTY 904 00:25:59,789 --> 00:26:01,320 HOT. 905 00:26:01,320 --> 00:26:03,480 IN THAT LITTLE DOOR THERE, THAT 906 00:26:03,480 --> 00:26:05,350 LITTLE DOOR THERE, YOU CAN SEE 907 00:26:05,350 --> 00:26:06,771 THAT MY ALBUMS WERE IN THERE, 908 00:26:06,771 --> 00:26:09,440 AND THAT TOOK $18,000 TO REPAIR. 909 00:26:09,440 --> 00:26:11,400 NOW, WHY WOULD I SPEND THAT MUCH 910 00:26:11,400 --> 00:26:12,529 MONEY? 911 00:26:12,529 --> 00:26:14,340 BECAUSE WHAT IS IN YOUR ALBUMS. 912 00:26:14,340 --> 00:26:15,590 YOUR PHOTOS, WHY DO YOU NEED 913 00:26:15,590 --> 00:26:19,049 THEM, YOU HAVE TO PROVE WHAT YOU 914 00:26:19,049 --> 00:26:21,289 HAD WHAT YOU HAD TO GET YOUR 915 00:26:21,289 --> 00:26:22,289 INSURANCE MONEY. 916 00:26:22,289 --> 00:26:25,970 IT'S NOT LIKE YOUR CAR. 917 00:26:25,970 --> 00:26:28,249 TALK ABOUT THAT IN A MINUTE. 918 00:26:28,249 --> 00:26:30,169 IN THE UNITED STATES, LAST YEAR, 919 00:26:30,169 --> 00:26:32,440 500,000 PEOPLE HAD A HOME FIRE 920 00:26:32,440 --> 00:26:33,490 LIKE THIS. 921 00:26:33,490 --> 00:26:34,490 THAT'S A LOT. 922 00:26:34,490 --> 00:26:38,169 OF THOSE 500,000, ABOUT 26,000 923 00:26:38,169 --> 00:26:41,399 WERE ELECTRICAL, AND ONLY 2,000 924 00:26:41,399 --> 00:26:42,720 WERE UNDETERMINED, LIKE MINE. 925 00:26:42,720 --> 00:26:44,179 SO THAT KIND OF SHOWS, IT MIGHT 926 00:26:44,179 --> 00:26:45,700 NOT BE MINE, BUT I'M TELLING YOU 927 00:26:45,700 --> 00:26:48,020 THAT NATURAL DISASTERS, 928 00:26:48,020 --> 00:26:50,600 HURRICANE, FIRE, NAME IT, THE 929 00:26:50,600 --> 00:26:51,600 THINGS I'M GOING TO TELL YOU, 930 00:26:51,600 --> 00:26:52,720 YOU NEED TO PREPARE. 931 00:26:52,720 --> 00:26:56,929 BECAUSE YOU CAN SURVIVE. 932 00:26:56,929 --> 00:26:58,800 WHEN YOU LOOK AT A HOUSE FIRE, 933 00:26:58,800 --> 00:27:00,730 YOU KNOW HOW PEOPLE DIE? 934 00:27:00,730 --> 00:27:02,019 THEY DIE BY TRYING TO RESCUE 935 00:27:02,019 --> 00:27:05,909 OTHERS OR THEY DIE BY RESCUING 936 00:27:05,909 --> 00:27:07,529 PETS. 937 00:27:07,529 --> 00:27:08,590 LIKE THE GENTLEMAN AT MY FRONT 938 00:27:08,590 --> 00:27:10,980 DOOR WHO RISKED THEIR LIVES OR 939 00:27:10,980 --> 00:27:12,770 IF I HAD BEEN IN THAT HOUSE, YOU 940 00:27:12,770 --> 00:27:13,770 KNOW I WOULD BE COMING AFTER 941 00:27:13,770 --> 00:27:15,110 THESE GUYS. 942 00:27:15,110 --> 00:27:17,649 SO THINK ABOUT THAT. 943 00:27:17,649 --> 00:27:19,179 THINK ABOUT WHAT YOUR PLAN IS. 944 00:27:19,179 --> 00:27:21,710 AND ARE YOU GOING, YOU KNOW, 945 00:27:21,710 --> 00:27:22,710 WHAT ARE YOU GOING TO DO. 946 00:27:22,710 --> 00:27:23,710 I WOULD SAY JUST LIKE THE 947 00:27:23,710 --> 00:27:25,799 GENTLEMAN THAT WAS BEFORE ME. 948 00:27:25,799 --> 00:27:26,870 THINK ABOUT YOU AND YOUR FAMILY. 949 00:27:26,870 --> 00:27:28,730 GET THE PEOPLE OUT. 950 00:27:28,730 --> 00:27:31,020 YOU KNOW, I SAY THAT TODAY, IT'S 951 00:27:31,020 --> 00:27:33,080 EASY BECAUSE THEY WERE GONE, YOU 952 00:27:33,080 --> 00:27:36,100 KNOW, BUT I MIGHT HAVE BEEN THE 953 00:27:36,100 --> 00:27:37,580 PERSON CHASING THEM AND BEEN ONE 954 00:27:37,580 --> 00:27:40,860 OF THOSE STATISTICS. 955 00:27:40,860 --> 00:27:42,520 THE BIGGEST THING YOU HAVE TO DO 956 00:27:42,520 --> 00:27:43,989 IS UNDERSTAND YOUR INSURANCE. 957 00:27:43,989 --> 00:27:45,381 WHEN I SAY INSURANCE YOUR 958 00:27:45,381 --> 00:27:47,159 INSURANCE, HOW MANY PEOPLE IN 959 00:27:47,159 --> 00:27:48,700 HERE KNOW WHAT YOUR POLICY IS 960 00:27:48,700 --> 00:27:49,700 TODAY? 961 00:27:49,700 --> 00:27:51,499 YEAH, NEITHER DID I. 962 00:27:51,499 --> 00:27:53,779 BUT I GOT INSURANCE, RIGHT? 963 00:27:53,779 --> 00:27:54,779 THAT'S WHAT I THOUGHT. 964 00:27:54,779 --> 00:27:56,279 I GOT -- I USED TO BE SAFETY, SO 965 00:27:56,279 --> 00:27:57,480 IT'S PROBABLY PRETTY GOOD. 966 00:27:57,480 --> 00:27:59,799 I PROBABLY HAVE THAT THING 967 00:27:59,799 --> 00:28:01,480 CALLED REPLACEMENT COST. 968 00:28:01,480 --> 00:28:03,590 IT'S PROBABLY OKAY, RIGHT. 969 00:28:03,590 --> 00:28:05,739 I HAD NO IDEA WHAT WAS IN THAT 970 00:28:05,739 --> 00:28:07,779 POLICY UNTIL THEY SHOW UP. 971 00:28:07,779 --> 00:28:08,940 AND THE FIRST THING THEY DO IS 972 00:28:08,940 --> 00:28:10,809 HERE IS WHAT YOUR POLICY IS. 973 00:28:10,809 --> 00:28:12,690 WHAT DOES THIS MEAN. 974 00:28:12,690 --> 00:28:15,049 IT HAS A NUMBER OF DIFFERENT 975 00:28:15,049 --> 00:28:16,049 PARTS. 976 00:28:16,049 --> 00:28:17,049 I WANT YOU TO PAY ATTENTION TO 977 00:28:17,049 --> 00:28:18,070 THIS, BECAUSE IT'S REALLY 978 00:28:18,070 --> 00:28:19,780 IMPORTANT TO KNOW THIS, BECAUSE 979 00:28:19,780 --> 00:28:21,330 THIS IS HOW THEY GET YOU. 980 00:28:21,330 --> 00:28:22,330 IF YOU DON'T KNOW THIS 981 00:28:22,330 --> 00:28:23,679 INFORMATION, YOU CANNOT PROTECT 982 00:28:23,679 --> 00:28:25,429 YOURSELF OR YOUR FAMILY. 983 00:28:25,429 --> 00:28:26,510 ONE PART IS THE DWELLING. 984 00:28:26,510 --> 00:28:28,299 THAT'S YOUR HOUSE. 985 00:28:28,299 --> 00:28:29,350 WHAT IT COSTS TO REPAIR YOUR 986 00:28:29,350 --> 00:28:30,350 HOUSE. 987 00:28:30,350 --> 00:28:31,369 ONE PART IS THE EXTENSION. 988 00:28:31,369 --> 00:28:32,779 THAT'S THE BUILDING, THE THINGS 989 00:28:32,779 --> 00:28:34,919 OUTSIDE THE HOUSE. 990 00:28:34,919 --> 00:28:35,919 PERSONAL PROPERTY, WHICH I'LL 991 00:28:35,919 --> 00:28:37,950 TALK ABOUT IN A MINUTE AS WELL, 992 00:28:37,950 --> 00:28:40,330 LOSS OF USE, THIS IS WHEN MY 993 00:28:40,330 --> 00:28:42,570 HOUSE IS GONE, YOU SELL IT, 994 00:28:42,570 --> 00:28:43,570 RIGHT? 995 00:28:43,570 --> 00:28:44,570 I'M STILL PAYING A MORTGAGE ON 996 00:28:44,570 --> 00:28:45,700 THAT. 997 00:28:45,700 --> 00:28:48,399 WHEN IT'S GONE. 998 00:28:48,399 --> 00:28:49,539 LOSS OF USE IS THE INSURANCE 999 00:28:49,539 --> 00:28:51,519 COMPANY GIVING YOU THE HOTEL. 1000 00:28:51,519 --> 00:28:53,200 OKAY, SO THAT'S WHAT'S 1001 00:28:53,200 --> 00:28:54,200 HAPPENING. 1002 00:28:54,200 --> 00:28:55,200 I'M PAYING MY MORTGAGE, I'M 1003 00:28:55,200 --> 00:28:56,230 WORKING, AND THE INSURANCE 1004 00:28:56,230 --> 00:28:59,590 COMPANY IS PAYING FOR THE HOTEL. 1005 00:28:59,590 --> 00:29:01,929 PERSONAL LIABILITY IS WHEN 1006 00:29:01,929 --> 00:29:02,999 PEOPLE WANT TO SUE YOU BECAUSE 1007 00:29:02,999 --> 00:29:03,999 THERE MIGHT BE HARM. 1008 00:29:03,999 --> 00:29:04,999 SO YOU'RE THINKING NOBODY GOT 1009 00:29:04,999 --> 00:29:05,999 HURT IN YOUR HOUSE. 1010 00:29:05,999 --> 00:29:06,999 WELL, YOU KNOW WHAT, WE HAD A 1011 00:29:06,999 --> 00:29:09,369 LAWSUIT ON THIS CASE AS WELL. 1012 00:29:09,369 --> 00:29:10,649 BECAUSE THE NEIGHBOR WHOSE HOUSE 1013 00:29:10,649 --> 00:29:12,340 CAUGHT ON FIRE WANTED TO BLAME 1014 00:29:12,340 --> 00:29:13,340 US FOR THAT. 1015 00:29:13,340 --> 00:29:14,700 I COULD UNDERSTAND. 1016 00:29:14,700 --> 00:29:16,629 BUT THE WAY IT WORKS IS IF WE 1017 00:29:16,629 --> 00:29:18,080 WERE NEGLIGENT BY THAT FIRE 1018 00:29:18,080 --> 00:29:20,600 STARTED BECAUSE OF CANDLES, WE 1019 00:29:20,600 --> 00:29:23,320 WOULD IS HAD TO PAY FOR THEIRS 1020 00:29:23,320 --> 00:29:27,450 AS WELL. 1021 00:29:27,450 --> 00:29:30,990 I DIDN'T KNOW IT WAS THERE, ON 1022 00:29:30,990 --> 00:29:31,990 THE POLICY. 1023 00:29:31,990 --> 00:29:34,220 ALL INTERESTING THINGS. 1024 00:29:34,220 --> 00:29:36,030 DEMOLITION. 1025 00:29:36,030 --> 00:29:43,280 REPLACEMENT COST, NOW, CHANCES 1026 00:29:43,280 --> 00:29:46,739 ARE, THAT $100,000 IS NOT WHAT 1027 00:29:46,739 --> 00:29:47,739 IT COST IT REBUILD YOUR HOUSE. 1028 00:29:47,739 --> 00:29:49,210 IT'S WHAT IT COST IF YOU SOLD IT 1029 00:29:49,210 --> 00:29:50,590 ON THE MARKET. 1030 00:29:50,590 --> 00:29:52,540 PROBABLY $200,000 TO REBUILD IT. 1031 00:29:52,540 --> 00:29:54,830 SO YOU ALREADY MESSED UP. 1032 00:29:54,830 --> 00:29:55,850 BY THE WAY, THEY DIDN'T TELL YOU 1033 00:29:55,850 --> 00:29:58,520 THE DEMOLITION COST WHAT THEY 1034 00:29:58,520 --> 00:30:01,960 JUST GAVE YOU. 1035 00:30:01,960 --> 00:30:03,960 OURS WAS $72,000 NOW. 1036 00:30:03,960 --> 00:30:07,330 SO WE'RE 72,000 IN THE HOLE 1037 00:30:07,330 --> 00:30:09,000 BEFORE WE STARTED REBUILDING. 1038 00:30:09,000 --> 00:30:10,000 THINK ABOUT THAT. 1039 00:30:10,000 --> 00:30:11,129 THINK ABOUT HOW MUCH INSURANCE 1040 00:30:11,129 --> 00:30:12,580 DO YOU HAVE, AND DO YOU HAVE 1041 00:30:12,580 --> 00:30:14,869 ENOUGH TO REALLY SURVIVE IF YOU 1042 00:30:14,869 --> 00:30:18,640 LOST EVERYTHING. 1043 00:30:18,640 --> 00:30:19,779 PERSONAL PROPERTY. 1044 00:30:19,779 --> 00:30:21,369 HOW MUCH INSURANCE IS ENOUGH. 1045 00:30:21,369 --> 00:30:22,519 WHAT IS PERSONAL PROPERTY. 1046 00:30:22,519 --> 00:30:23,559 THEY SAY IT'S WHEN YOU TURN YOUR 1047 00:30:23,559 --> 00:30:25,119 HOUSE UPSIDE DOWN AND SHAKE IT 1048 00:30:25,119 --> 00:30:27,720 AND EVERYTHING FALLS OUT. 1049 00:30:27,720 --> 00:30:28,990 IT'S NOT JUST YOUR CLOTHES AND 1050 00:30:28,990 --> 00:30:29,990 YOUR CATS. 1051 00:30:29,990 --> 00:30:32,149 I DON'T NEED THAT IT'S NOT THAT 1052 00:30:32,149 --> 00:30:33,519 MUCH STUFF, RIGHT. 1053 00:30:33,519 --> 00:30:35,470 THINK ABOUT IT. 1054 00:30:35,470 --> 00:30:36,470 IT'S YOUR BLINDS, YOUR CURTAINS, 1055 00:30:36,470 --> 00:30:37,919 YOUR RUGS, IT'S WHAT'S IN THE 1056 00:30:37,919 --> 00:30:40,279 GARAGE, CHRISTMAS ORNAMENTS, ALL 1057 00:30:40,279 --> 00:30:43,009 THE BOXES IN THE BASEMENT, ALL 1058 00:30:43,009 --> 00:30:44,009 THE TOOLS. 1059 00:30:44,009 --> 00:30:45,769 THINK ABOUT THE LAWN MOWER, A 1060 00:30:45,769 --> 00:30:47,320 LOT MORE THAN YOU REALIZE. 1061 00:30:47,320 --> 00:30:48,869 LET'S JUST PRETEND. 1062 00:30:48,869 --> 00:30:49,869 HOW MANY CLOTHES DO YOU THINK 1063 00:30:49,869 --> 00:30:50,869 YOU HAVE IN YOUR CLOSET. 1064 00:30:50,869 --> 00:30:51,869 ANYBODY WANT TO THROW OUT A 1065 00:30:51,869 --> 00:30:55,740 NUMBER. 1066 00:30:55,740 --> 00:30:57,210 THE AVERAGE AMERICAN SPENDS 1067 00:30:57,210 --> 00:30:59,899 $1,700 A YEAR ON CLOTHES. 1068 00:30:59,899 --> 00:31:01,999 HOW MANY YEARS DO YOU KEEP IT? 1069 00:31:01,999 --> 00:31:04,169 10, 20. 1070 00:31:04,169 --> 00:31:08,100 OKAY, YEAH, ABOUT HOW MUCH JUST 1071 00:31:08,100 --> 00:31:09,720 YOUR CLOSET COST, ADD TWO OR 1072 00:31:09,720 --> 00:31:10,929 THREE KIDS TO THAT. 1073 00:31:10,929 --> 00:31:12,679 I HAD A LOT OF STUFF. 1074 00:31:12,679 --> 00:31:14,559 WE WERE MARRIED FOR 30 YEARS. 1075 00:31:14,559 --> 00:31:16,759 WE HAD A LOT OF STUFF, OKAY. 1076 00:31:16,759 --> 00:31:20,490 SO IS YOUR POLICY GOING TO COVER 1077 00:31:20,490 --> 00:31:21,490 THAT. 1078 00:31:21,490 --> 00:31:23,980 OH, BY THE WAY, SO NOW YOU 1079 00:31:23,980 --> 00:31:25,029 THINK, OKAY, YOU HAVE ENOUGH 1080 00:31:25,029 --> 00:31:26,269 INSURANCE. 1081 00:31:26,269 --> 00:31:27,269 JUST PRETEND. 1082 00:31:27,269 --> 00:31:28,850 HOW DOES THE GAME PLAY OUT. 1083 00:31:28,850 --> 00:31:30,100 IT'S NOT LIKE WHEN YOU WRECKED 1084 00:31:30,100 --> 00:31:33,519 YOUR CAR AND THEY WRITE YOU A 1085 00:31:33,519 --> 00:31:34,519 CHECK. 1086 00:31:34,519 --> 00:31:35,519 FIRST, THE FIRST THING IS YOU 1087 00:31:35,519 --> 00:31:36,519 HAVE TO PROVE YOU HAD THE THING 1088 00:31:36,519 --> 00:31:37,679 YOU SAID YOU HAD. 1089 00:31:37,679 --> 00:31:41,789 HOW ARE YOU GOING TO DO THAT. 1090 00:31:41,789 --> 00:31:42,789 THANK GOD FOR FACEBOOK. 1091 00:31:42,789 --> 00:31:43,789 PEOPLE STARTED PUTTING PICTURES 1092 00:31:43,789 --> 00:31:44,789 ON FACEBOOK, BOOKCASE BEHIND 1093 00:31:44,789 --> 00:31:49,850 YOU, I WOULD LOOK UP EVERY TITLE 1094 00:31:49,850 --> 00:31:53,399 OF EVERY BOOK ON THAT SHELF. 1095 00:31:53,399 --> 00:31:54,399 SO I COULD FIGURE OUT HOW MUCH 1096 00:31:54,399 --> 00:31:55,830 MONEY WAS ON THAT BOOKSHELF, 1097 00:31:55,830 --> 00:31:57,039 BECAUSE THAT'S THE ONLY WAY YOU 1098 00:31:57,039 --> 00:31:58,039 GET IT BACK. 1099 00:31:58,039 --> 00:32:00,230 NOW FOR THAT BOOK, ELECTRICAL 1100 00:32:00,230 --> 00:32:04,160 ENGINEERING, THAT BOOK WAS $100, 1101 00:32:04,160 --> 00:32:05,899 FIVE YEARS OLD, I HAVE TO PUT IT 1102 00:32:05,899 --> 00:32:07,769 ON A SPREADSHEET. 1103 00:32:07,769 --> 00:32:09,860 AND I HAD TO LOOK UP, BY THE 1104 00:32:09,860 --> 00:32:11,629 WAY, ON AMAZON, HOW MUCH TO 1105 00:32:11,629 --> 00:32:12,629 REPLACE IT. 1106 00:32:12,629 --> 00:32:13,629 BECAUSE IF YOU DON'T IT, THEY 1107 00:32:13,629 --> 00:32:14,629 WON'T GIVE YOU THE MONEY. 1108 00:32:14,629 --> 00:32:18,070 I SAID IT'S $100. 1109 00:32:18,070 --> 00:32:19,700 THEY COME BACK AND SAY OH, 1110 00:32:19,700 --> 00:32:21,309 HERE'S 20 BUCKS. 1111 00:32:21,309 --> 00:32:23,159 WHEN YOU BUY IT BACK, WE'LL GIVE 1112 00:32:23,159 --> 00:32:24,409 YOU THE REST. 1113 00:32:24,409 --> 00:32:26,042 SO WHAT HAPPENS, YOU HAVE TO BE 1114 00:32:26,042 --> 00:32:27,042 VERY LIQUID. 1115 00:32:27,042 --> 00:32:28,042 YOU HAVE TO BE ABLE TO BUY IT 1116 00:32:28,042 --> 00:32:29,549 AND THEY'LL PAY YOU BACK, WHICH 1117 00:32:29,549 --> 00:32:31,989 TAKES A WHILE. 1118 00:32:31,989 --> 00:32:33,809 ANOTHER THING TO THINK ABOUT. 1119 00:32:33,809 --> 00:32:34,862 SO IT'S REALLY IMPORTANT TO HAVE 1120 00:32:34,862 --> 00:32:35,862 PICTURES. 1121 00:32:35,862 --> 00:32:38,309 WE MADE A VIDEO WHEN WE WERE IN 1122 00:32:38,309 --> 00:32:39,309 FLORIDA. 1123 00:32:39,309 --> 00:32:40,309 BEFORE THE HURRICANE, YEAH, WE 1124 00:32:40,309 --> 00:32:41,309 DID THAT. 1125 00:32:41,309 --> 00:32:42,519 THAT WAS THE LAST TIME WE DID 1126 00:32:42,519 --> 00:32:43,519 IT. 1127 00:32:43,519 --> 00:32:44,519 WE WERE IN WASHINGTON FOR TEN 1128 00:32:44,519 --> 00:32:46,190 YEARS, YEAH, WHERE WAS THE VIDEO 1129 00:32:46,190 --> 00:32:47,860 IN THE HOUSE. 1130 00:32:47,860 --> 00:32:50,039 IT DIDN'T HELP US. 1131 00:32:50,039 --> 00:32:51,710 I ALSO REALIZE THAT IT PROBABLY 1132 00:32:51,710 --> 00:32:53,919 WOULDN'T HELP BECAUSE YOU CAN'T 1133 00:32:53,919 --> 00:32:56,559 PUT A VIDEO IN THE SPREADSHEET. 1134 00:32:56,559 --> 00:32:58,690 KIND OF MESSES YOU UP A LITTLE 1135 00:32:58,690 --> 00:32:59,690 BIT. 1136 00:32:59,690 --> 00:33:00,929 SO TAKE PICTURES TODAY. 1137 00:33:00,929 --> 00:33:01,929 TAKE PICTURES. 1138 00:33:01,929 --> 00:33:02,929 DON'T JUST KEEP THEM AT YOUR 1139 00:33:02,929 --> 00:33:05,879 HOUSE, PUT THEM ON FACEBOOK, PUT 1140 00:33:05,879 --> 00:33:08,500 A CD OR A MEMORY STICK IN YOUR 1141 00:33:08,500 --> 00:33:13,279 OFFICE DESK, HAVE THEM IN A FEW 1142 00:33:13,279 --> 00:33:14,279 PLACES. 1143 00:33:14,279 --> 00:33:15,369 FIRE SAFE. 1144 00:33:15,369 --> 00:33:18,960 ANYBODY HAVE A FIRE SAFE? 1145 00:33:18,960 --> 00:33:19,960 BUT COULD I TELL YOU SOME THINGS 1146 00:33:19,960 --> 00:33:21,489 ABOUT THAT FIRE SAFE. 1147 00:33:21,489 --> 00:33:25,480 OUR FIRE WAS 3,000 DEGREES FOR 1148 00:33:25,480 --> 00:33:27,159 MORE THAN TWO HOURS. 1149 00:33:27,159 --> 00:33:30,429 THEY'RE RATED 1,700 DEGREES FOR 1150 00:33:30,429 --> 00:33:33,269 6 OH MINUTES. 1151 00:33:33,269 --> 00:33:34,559 PROBABLY WOULDN'T HAVE HELPED. 1152 00:33:34,559 --> 00:33:40,340 WHERE IS YOUR FIRE SAFE? 1153 00:33:40,340 --> 00:33:41,340 IT'S PROBABLY BROKEN OPEN ANY 1154 00:33:41,340 --> 00:33:44,239 WAY IF IT FALLS. 1155 00:33:44,239 --> 00:33:45,470 ALL THAT WATER COMES IN WHEN 1156 00:33:45,470 --> 00:33:48,649 THEY'RE PUTTING OUT THE FIRE. 1157 00:33:48,649 --> 00:33:49,649 IF YOU WANT TO KNOW THE BEST 1158 00:33:49,649 --> 00:33:52,789 PLACE TO PUT IT, THE BEST PLACE 1159 00:33:52,789 --> 00:33:54,190 TO PUT IT IS SOMEWHERE ABOUT TWO 1160 00:33:54,190 --> 00:33:55,970 TO THREE FEET OFF THE GROUND. 1161 00:33:55,970 --> 00:33:57,539 WHY, BECAUSE WHEN THEY PULLED 1162 00:33:57,539 --> 00:34:01,490 OUR HOUSE UP WITH WATER, HIGHER 1163 00:34:01,490 --> 00:34:05,970 THAN KNEE DEEP, IF YOU WANT TO 1164 00:34:05,970 --> 00:34:06,970 BE HIGHER THAN THAT, BUT LOWER 1165 00:34:06,970 --> 00:34:07,970 THAN THE BLACK SMOKE AND THE 1166 00:34:07,970 --> 00:34:09,470 CRAP THAT'S COMING DOWN, SO 1167 00:34:09,470 --> 00:34:11,750 SOMEWHERE AROUND HERE AT THE 1168 00:34:11,750 --> 00:34:13,060 LOWEST LEVEL OF YOUR HOUSE SO IT 1169 00:34:13,060 --> 00:34:14,460 DOESN'T FALL, THAT'S WHERE YOU 1170 00:34:14,460 --> 00:34:15,580 WANT THE FIRE SAFE. 1171 00:34:15,580 --> 00:34:16,970 PRAY TO GOD, IT'S ON THAT FAR 1172 00:34:16,970 --> 00:34:19,290 CORNER OF THE HOUSE THAT DOESN'T 1173 00:34:19,290 --> 00:34:20,750 BURN UP. 1174 00:34:20,750 --> 00:34:23,140 SO WHERE DO YOU PUT YOUR EXTRA 1175 00:34:23,140 --> 00:34:24,140 KEYS. 1176 00:34:24,140 --> 00:34:25,140 THIS IS WHERE WE KEPT OURS. 1177 00:34:25,140 --> 00:34:26,410 YOU SAW THE CAR IN THE DRIVEWAY, 1178 00:34:26,410 --> 00:34:28,560 YOU HAD ONE CAR, IT WORKED. 1179 00:34:28,560 --> 00:34:29,800 WHERE WERE MY KEYS. 1180 00:34:29,800 --> 00:34:30,800 MY KEYS ARE THERE. 1181 00:34:30,800 --> 00:34:31,800 SEE ALL THAT MUD, THAT WAS US 1182 00:34:31,800 --> 00:34:32,800 DIGGING THROUGH THAT MUD TRYING 1183 00:34:32,800 --> 00:34:34,690 TO FIND THE KEYS, WHICH WERE 1184 00:34:34,690 --> 00:34:35,690 MELTED. 1185 00:34:35,690 --> 00:34:36,690 THERE WASN'T ANYTHING LEFT. 1186 00:34:36,690 --> 00:34:38,419 THEY WERE IN THAT MUD SOMEWHERE. 1187 00:34:38,419 --> 00:34:40,920 WHAT HAPPENS TO TODAY'S CARS, 1188 00:34:40,920 --> 00:34:42,020 CAN YOU JUST GO GET A KEY. 1189 00:34:42,020 --> 00:34:43,660 YOU CAN IF YOU HAD A KEY, BUT IF 1190 00:34:43,660 --> 00:34:45,310 YOU DON'T, THEY HAVE TO COME 1191 00:34:45,310 --> 00:34:47,300 TAKE THE CAR, THEY HAVE TO ORDER 1192 00:34:47,300 --> 00:34:49,430 A NEW COMPUTER, THEY HAVE TO PUT 1193 00:34:49,430 --> 00:34:51,330 A NEW COMPUTER IN, I MEAN, IT'S 1194 00:34:51,330 --> 00:34:52,820 A BIG PROCESS, SO NOW WE'RE DOWN 1195 00:34:52,820 --> 00:34:56,250 A CAR, ACTUALLY TWO. 1196 00:34:56,250 --> 00:34:57,860 THINK ABOUT HOW ALL THIS PLAYS 1197 00:34:57,860 --> 00:34:58,860 OUT. 1198 00:34:58,860 --> 00:34:59,860 HOW DO WE SURVIVE. 1199 00:34:59,860 --> 00:35:02,280 ONE THING WE DID IS YOU HAVE TO 1200 00:35:02,280 --> 00:35:04,090 HAVE HUMOR, AND YOU HAVE TO HAVE 1201 00:35:04,090 --> 00:35:05,090 PEOPLE AROUND YOU. 1202 00:35:05,090 --> 00:35:06,850 THANK GOD FOR ALL THE PEOPLE. 1203 00:35:06,850 --> 00:35:09,010 THE PEOPLE WERE AMAZING TO US. 1204 00:35:09,010 --> 00:35:12,090 AND THIS ONE LADY GAVE US A 1205 00:35:12,090 --> 00:35:13,090 BOOK. 1206 00:35:13,090 --> 00:35:15,630 SHE SHOWED UP AND SHE SAID HERE, 1207 00:35:15,630 --> 00:35:16,860 EVERY TIME SOMETHING FUNNY 1208 00:35:16,860 --> 00:35:17,860 HAPPENS, WRITE IT DOWN. 1209 00:35:17,860 --> 00:35:19,040 EVERY NIGHT WE WOULD, BECAUSE 1210 00:35:19,040 --> 00:35:20,400 THAT'S ALL YOU GOT RIGHT NOW. 1211 00:35:20,400 --> 00:35:22,430 IT'S A BLACK, DARK, DARK PLACE 1212 00:35:22,430 --> 00:35:23,430 YOU'RE GOING. 1213 00:35:23,430 --> 00:35:24,430 YOU'RE GOING TO BE THERE FOR A 1214 00:35:24,430 --> 00:35:25,430 WHILE. 1215 00:35:25,430 --> 00:35:27,450 VERY SAD, AND IT'S HARD TO COME 1216 00:35:27,450 --> 00:35:28,450 OUT. 1217 00:35:28,450 --> 00:35:29,880 SO FIND HUMOR IN EVERYDAY. 1218 00:35:29,880 --> 00:35:30,890 THAT'S SHE TOLD US. 1219 00:35:30,890 --> 00:35:32,100 FIND HUMOR. 1220 00:35:32,100 --> 00:35:33,100 SO WE TRIED. 1221 00:35:33,100 --> 00:35:34,910 THIS ONE WAS THE FIRST ONE ON 1222 00:35:34,910 --> 00:35:35,910 THE LIST. 1223 00:35:35,910 --> 00:35:37,680 MY DAUGHTER WAS A FEW DAYS IN, 1224 00:35:37,680 --> 00:35:39,700 AND SHE REALIZED THAT SHE HAD 1225 00:35:39,700 --> 00:35:40,970 JUST PICKED UP HER DRY-CLEANING. 1226 00:35:40,970 --> 00:35:44,040 SHE'S LIKE, IF I HAD JUST WAITED 1227 00:35:44,040 --> 00:35:45,360 ONE MORE DAY. 1228 00:35:45,360 --> 00:35:47,380 THEN I WOULD HAVE SOMETHING TO 1229 00:35:47,380 --> 00:35:48,380 WEAR. 1230 00:35:48,380 --> 00:35:49,380 WE THOUGHT THAT WAS KIND OF 1231 00:35:49,380 --> 00:35:50,380 FUNNY. 1232 00:35:50,380 --> 00:35:51,380 THIS WITH IS ONE OF MY KID'S 1233 00:35:51,380 --> 00:35:52,380 BEDROOMS. 1234 00:35:52,380 --> 00:35:54,310 YOU CAN SEE IT WAS DESTROYED. 1235 00:35:54,310 --> 00:35:56,740 PULLED THE BURNED BEDDING OFF, 1236 00:35:56,740 --> 00:36:00,800 THE MATTRESS, FLAME RETARDANT, 1237 00:36:00,800 --> 00:36:03,360 LOOK AT THAT IT DIDN'T BURN. 1238 00:36:03,360 --> 00:36:05,860 BUT WE FIRE STARTER LOGS IN THE 1239 00:36:05,860 --> 00:36:06,870 BASEMENT, THEY DIDN'T BURN 1240 00:36:06,870 --> 00:36:08,730 EITHER. 1241 00:36:08,730 --> 00:36:11,350 SO IT'S NOT YOUR FAULT. 1242 00:36:11,350 --> 00:36:15,420 I CAN'T GET THEM STARTED. 1243 00:36:15,420 --> 00:36:16,420 HOW DO YOU SURVIVE. 1244 00:36:16,420 --> 00:36:17,420 YOU SURVIVE WITH THE GOODNESS 1245 00:36:17,420 --> 00:36:18,600 AND GRACE OF GOD AND ALL THE 1246 00:36:18,600 --> 00:36:20,570 PEOPLE THAT ARE AROUND YOU. 1247 00:36:20,570 --> 00:36:22,490 EIGHT MONTHS AFTER THE FIRE, WE 1248 00:36:22,490 --> 00:36:25,620 GOT TO THINK ABOUT DEMOLITION, 1249 00:36:25,620 --> 00:36:27,600 BUT IN OUR STATE, WE DIDN'T GET 1250 00:36:27,600 --> 00:36:28,600 PUT AT THE FRONT OF THE LIST. 1251 00:36:28,600 --> 00:36:29,600 WE'RE IN THE CUE WITH EVERYBODY 1252 00:36:29,600 --> 00:36:30,600 ELSE. 1253 00:36:30,600 --> 00:36:32,100 IF WASN'T UNTIL I WAS SPEAKING 1254 00:36:32,100 --> 00:36:34,740 IN FRONT OF AN AUDIENCE FOR THE 1255 00:36:34,740 --> 00:36:36,260 AMERICAN RED CROSS, AND SOMEONE 1256 00:36:36,260 --> 00:36:39,590 SAID WHERE ARE YOU, WHY, BECAUSE 1257 00:36:39,590 --> 00:36:40,670 THE COUNTY HASN'T GIVEN US A 1258 00:36:40,670 --> 00:36:41,670 PERMIT. 1259 00:36:41,670 --> 00:36:44,360 IN THE AUDIENCE, THE GUY FROM 1260 00:36:44,360 --> 00:36:45,870 THE COUNTY. 1261 00:36:45,870 --> 00:36:47,330 AND ALL HIS FRIENDS AROUND HIM 1262 00:36:47,330 --> 00:36:50,050 GOT HIM, THEY CAME AND TOLD ME 1263 00:36:50,050 --> 00:36:52,290 AFTER MY SPEECH, AND NEXT THING 1264 00:36:52,290 --> 00:36:54,450 I KNOW, I HAVE A PERMIT ON 1265 00:36:54,450 --> 00:36:55,450 MONDAY. 1266 00:36:55,450 --> 00:36:56,450 AMAZING. 1267 00:36:56,450 --> 00:36:57,450 BUT, AND THEN WE GOT TO REBUILD. 1268 00:36:57,450 --> 00:36:58,830 WE REBUILT THE HOUSE, WE MOVED 1269 00:36:58,830 --> 00:37:01,940 IN IN APRIL, AND IT WAS A 1270 00:37:01,940 --> 00:37:03,130 HUMBLING EXPERIENCE. 1271 00:37:03,130 --> 00:37:04,560 WE WERE IN AN APARTMENT, OR 1272 00:37:04,560 --> 00:37:06,530 EXCUSE ME, A HOTEL AND THEN A 1273 00:37:06,530 --> 00:37:08,480 FURNISHED RENTAL. 1274 00:37:08,480 --> 00:37:09,620 WE MOVED IN AND HAD SOME DISHES 1275 00:37:09,620 --> 00:37:11,760 AND CLOTHES, AND FEW OF THE 1276 00:37:11,760 --> 00:37:14,420 THINGS FOUND IN THE FIRE AND A 1277 00:37:14,420 --> 00:37:15,420 MATTRESS. 1278 00:37:15,420 --> 00:37:17,150 LITERALLY, A MATTRESS ON THE 1279 00:37:17,150 --> 00:37:19,390 FLOOR. 1280 00:37:19,390 --> 00:37:20,390 THINK ABOUT THIS. 1281 00:37:20,390 --> 00:37:23,340 WE HAD MORE IN COLLEGE THAN WHEN 1282 00:37:23,340 --> 00:37:24,750 WE MOVED IN THE HOUSE. 1283 00:37:24,750 --> 00:37:28,330 WE WERE STILL WORKING ON THAT. 1284 00:37:28,330 --> 00:37:31,810 WE, TODAY, HAVE 8,000 ITEMS LEFT 1285 00:37:31,810 --> 00:37:33,500 TO BUY. 1286 00:37:33,500 --> 00:37:36,460 TO PUT OUR HOUSE BACK TOGETHER. 1287 00:37:36,460 --> 00:37:38,050 AND WE'RE TRYING TO LIVE ALL OF 1288 00:37:38,050 --> 00:37:39,780 THIS EVERYDAY, WHEN WE LEAVE 1289 00:37:39,780 --> 00:37:41,330 THIS PLACE, THIS PLACE CALLED 1290 00:37:41,330 --> 00:37:43,250 NASA WHERE WE WORK AND MANY OF 1291 00:37:43,250 --> 00:37:44,560 YOU KNOW ME AND YOU SEE ME 1292 00:37:44,560 --> 00:37:45,770 EVERYDAY. 1293 00:37:45,770 --> 00:37:47,970 AND SO I SAY TO YOU, IF YOU KNOW 1294 00:37:47,970 --> 00:37:50,360 SOMEBODY, A LOT OF PEOPLE HERE 1295 00:37:50,360 --> 00:37:51,550 HAVE SOME TRAUMA THAT THEY'VE 1296 00:37:51,550 --> 00:37:52,600 GONE THROUGH, MAYBE SOMEBODY 1297 00:37:52,600 --> 00:37:54,390 DIED, MAYBE THIS IS THEIR 1298 00:37:54,390 --> 00:37:55,910 PARENTS OR THEY'RE HELPING 1299 00:37:55,910 --> 00:37:56,910 SOMEBODY. 1300 00:37:56,910 --> 00:37:58,060 IF YOU SEE THEM, THEY'RE HAVING 1301 00:37:58,060 --> 00:37:59,890 A BAD DAY, IT MIGHT NOT BE YOU. 1302 00:37:59,890 --> 00:38:02,070 IT MIGHT BE SOMETHING ELSE. 1303 00:38:02,070 --> 00:38:03,520 JUST BE A FRIEND FOR A DAY. 1304 00:38:03,520 --> 00:38:04,620 HELP THEM OUT. 1305 00:38:04,620 --> 00:38:06,370 YOU WOULD BE AMAZED HOW POWERFUL 1306 00:38:06,370 --> 00:38:07,920 IT IS. 1307 00:38:07,920 --> 00:38:11,610 SO TO FINISH THIS UP, I'M HOPING 1308 00:38:11,610 --> 00:38:14,770 THAT YOU LEAVE HERE WITH A FEW 1309 00:38:14,770 --> 00:38:15,770 PIECES OF INFORMATION. 1310 00:38:15,770 --> 00:38:16,870 ONE, IF YOU DON'T DO ANYTHING 1311 00:38:16,870 --> 00:38:18,500 ELSE, JUST CHECK YOUR INSURANCE. 1312 00:38:18,500 --> 00:38:20,640 SEE WHAT YOU GOT. 1313 00:38:20,640 --> 00:38:21,990 ARE YOU COVERED. 1314 00:38:21,990 --> 00:38:22,990 ARE YOU COVERED THE WAY YOU WANT 1315 00:38:22,990 --> 00:38:24,100 TO BE COVERED. 1316 00:38:24,100 --> 00:38:25,100 TAKE SOME PICTURES. 1317 00:38:25,100 --> 00:38:26,790 GET A FIRE SAFE. 1318 00:38:26,790 --> 00:38:28,850 AND IF YOU DON'T DO ANYTHING 1319 00:38:28,850 --> 00:38:31,490 ELSE, HELP THE NEXT GUY. 1320 00:38:31,490 --> 00:38:32,620 BECAUSE YOU KNOW HERE IN 1321 00:38:32,620 --> 00:38:34,020 FLORIDA, THERE ARE TORNADOES AND 1322 00:38:34,020 --> 00:38:35,860 HURRICANES ALL THE TIME. 1323 00:38:35,860 --> 00:38:36,860 DON'T LEAVE THOSE PEOPLE 1324 00:38:36,860 --> 00:38:38,970 STANDING, YOU KNOW. 1325 00:38:38,970 --> 00:38:40,360 DON'T LEAVE THEM STANDING. 1326 00:38:40,360 --> 00:38:41,511 NOW I'M READY FOR YOUR 1327 00:38:41,511 --> 00:38:42,511 QUESTIONS. 1328 00:38:42,511 --> 00:38:45,280 >> I THINK WHEN YOU WERE TALKING 1329 00:38:45,280 --> 00:38:52,820 ABOUT PICTURES, SOMETHING ABOUT 1330 00:38:52,820 --> 00:38:53,820 YOU HAD TO HAVE AN UPDATED 1331 00:38:53,820 --> 00:38:54,820 ARCHITECTURAL DRAWING. 1332 00:38:54,820 --> 00:38:55,820 >> YEAH, SO THANK YOU FOR THAT 1333 00:38:55,820 --> 00:38:56,820 ONE. 1334 00:38:56,820 --> 00:38:57,820 SO WHEN YOU GO TO REBUILD, 1335 00:38:57,820 --> 00:38:59,470 YOU -- THEY HAVE TO DECIDE WHAT 1336 00:38:59,470 --> 00:39:00,830 YOUR HOUSE LOOKED LIKE. 1337 00:39:00,830 --> 00:39:01,940 IT WAS GONE. 1338 00:39:01,940 --> 00:39:03,000 SO HOW DO THEY DECIDE WHAT THE 1339 00:39:03,000 --> 00:39:04,240 ELEVATION OF THE HOUSE IS. 1340 00:39:04,240 --> 00:39:05,240 WE DIDN'T HAVE ARCHITECTURAL 1341 00:39:05,240 --> 00:39:06,240 DRAWINGS, BECAUSE THEY'RE NOW 1342 00:39:06,240 --> 00:39:07,360 BURNED UP. 1343 00:39:07,360 --> 00:39:09,430 THEY HAVE IT RECREATE YOUR HOME. 1344 00:39:09,430 --> 00:39:12,250 SO USING GOOGLE MAP AND EARTH, 1345 00:39:12,250 --> 00:39:14,570 IT GOT THE ELEVATION OF THE HOME 1346 00:39:14,570 --> 00:39:15,780 AND THEY HAD TO WALK THROUGH AND 1347 00:39:15,780 --> 00:39:16,780 RECREATE IT. 1348 00:39:16,780 --> 00:39:19,420 THIS IS IMPORTANT. 1349 00:39:19,420 --> 00:39:20,420 WHEN YOU TAKE PHOTOGRAPHS, IT'S 1350 00:39:20,420 --> 00:39:22,370 NOT JUST OF YOUR PERSONAL 1351 00:39:22,370 --> 00:39:24,060 BELONGINGS, BUT WE HAD TO HAVE 1352 00:39:24,060 --> 00:39:25,960 PHOTOGRAPHS OF PROOF OF THE TILE 1353 00:39:25,960 --> 00:39:27,490 THAT WE HAD, THE PROOF OF CARPET 1354 00:39:27,490 --> 00:39:29,780 THAT WE HAD, WHAT KIND OF LIGHT 1355 00:39:29,780 --> 00:39:31,430 FIXTURE, WHAT KIND OF FAUCETS, 1356 00:39:31,430 --> 00:39:33,150 IF WE HAD A CHAIR RAIL, WHAT 1357 00:39:33,150 --> 00:39:34,410 KIND OF WINDOWS. 1358 00:39:34,410 --> 00:39:35,530 IF YOU COULDN'T PROVE IT, 1359 00:39:35,530 --> 00:39:36,530 THEY'RE GOING TO GIVE YOU THE 1360 00:39:36,530 --> 00:39:37,530 LOWEST BUILDING GRADE THEY CAN 1361 00:39:37,530 --> 00:39:38,530 GIVE YOU. 1362 00:39:38,530 --> 00:39:39,800 THAT'S REPLACEMENT COST. 1363 00:39:39,800 --> 00:39:41,180 IF YOU'VE UPGRADED ANYTHING IN 1364 00:39:41,180 --> 00:39:43,580 YOUR HOUSE, GRANITE, BECAUSE AS 1365 00:39:43,580 --> 00:39:45,750 FAR AS I KNOW, IT'S A CHEAP 1366 00:39:45,750 --> 00:39:46,990 COUNTER TOP. 1367 00:39:46,990 --> 00:39:49,990 WHERE IS THE RECEIPT. 1368 00:39:49,990 --> 00:39:51,190 IN THE HOUSE. 1369 00:39:51,190 --> 00:39:54,290 OKAY, BUT LET ME TELL YOU, 1370 00:39:54,290 --> 00:39:55,680 RECEIPTS. 1371 00:39:55,680 --> 00:39:57,620 DIRECT BUY, I WENT TO DIRECT 1372 00:39:57,620 --> 00:39:58,900 BUY, THEY GAVE ME EVERYTHING I 1373 00:39:58,900 --> 00:40:00,790 EVER BOUGHT FROM THEM IN THE 1374 00:40:00,790 --> 00:40:02,580 LAST TEN YEARS AND SEARS AS 1375 00:40:02,580 --> 00:40:03,580 WELL. 1376 00:40:03,580 --> 00:40:04,580 TWO AMAZING STORES. 1377 00:40:04,580 --> 00:40:07,040 SCARY THAT THEY'RE DOING THAT, 1378 00:40:07,040 --> 00:40:08,710 BUT I'M TELLING YOU, THAT WAS 1379 00:40:08,710 --> 00:40:10,280 AMAZING, BECAUSE THAT HELPED. 1380 00:40:10,280 --> 00:40:12,270 DOES THAT ANSWER YOUR QUESTION? 1381 00:40:12,270 --> 00:40:13,270 WE HAD TO RECREATE THE 1382 00:40:13,270 --> 00:40:14,270 ARCHITECTURAL DRAWING. 1383 00:40:14,270 --> 00:40:16,460 I THINK IT WAS LIKE $10,000. 1384 00:40:16,460 --> 00:40:18,800 >> DO YOU HAVE A RECEIPT, 1385 00:40:18,800 --> 00:40:22,200 PICTURE YOU'VE CHINA CABINET, DO 1386 00:40:22,200 --> 00:40:23,220 YOU KNOW WHAT KIND IT IS. 1387 00:40:23,220 --> 00:40:25,800 >> IF YOU HAVE A PICTURE OF IT, 1388 00:40:25,800 --> 00:40:27,100 YOU LOOK IT UP ON THE INTERNET 1389 00:40:27,100 --> 00:40:28,140 AND THEN YOU HAVE TO FIND 1390 00:40:28,140 --> 00:40:29,670 SOMETHING LIKE THAT AND SAY THIS 1391 00:40:29,670 --> 00:40:31,020 IS HOW MUCH IT COSTS. 1392 00:40:31,020 --> 00:40:32,631 SO LITERALLY, MOST OF IT, WHAT I 1393 00:40:32,631 --> 00:40:34,410 DID WITH MOST OF THEM IS I 1394 00:40:34,410 --> 00:40:35,610 BASICALLY GOT A PICTURE AND 1395 00:40:35,610 --> 00:40:37,410 SPENT HOURS AND HOURS LOOKING 1396 00:40:37,410 --> 00:40:39,080 THINGS UP ON THE INTERNET SAYING 1397 00:40:39,080 --> 00:40:40,880 THAT KIND OF SHIRT, THAT KIND OF 1398 00:40:40,880 --> 00:40:43,030 SUIT, THOSE KIND OF SHOES, THAT, 1399 00:40:43,030 --> 00:40:44,940 WHATEVER IT IS, COST THIS MUCH. 1400 00:40:44,940 --> 00:40:47,470 SO YOU HAVE TO PROVE ITS VALUE. 1401 00:40:47,470 --> 00:40:49,070 SEND THE LIST IN, THEY GIVE YOU 1402 00:40:49,070 --> 00:40:50,281 A SMALL AMOUNT OF MONEY, YOU GO 1403 00:40:50,281 --> 00:40:51,850 BUY THAT THING AND THEN YOU HAVE 1404 00:40:51,850 --> 00:40:53,410 TO, OH, BY THE WAY, LOOK IT UP 1405 00:40:53,410 --> 00:40:54,410 AGAIN. 1406 00:40:54,410 --> 00:40:56,030 ITEM 6,192. 1407 00:40:56,030 --> 00:40:59,930 SUBMIT THE NEW RECEIPT AND THEN 1408 00:40:59,930 --> 00:41:01,750 THEY PAY YOU BACK, BUT THEY 1409 00:41:01,750 --> 00:41:03,060 DON'T GET EVERYONE OF THEM. 1410 00:41:03,060 --> 00:41:05,130 SO THIS WEEKEND, I CHECKED THE 1411 00:41:05,130 --> 00:41:07,270 LIST, THEY FORGOTTEN THINGS I 1412 00:41:07,270 --> 00:41:08,300 SENT RECEIPTS ON. 1413 00:41:08,300 --> 00:41:12,340 IT'S A CONSTANT PROCESS. 1414 00:41:12,340 --> 00:41:17,260 [ INAUDIBLE QUESTION ] 1415 00:41:17,260 --> 00:41:19,380 >> I WOULD TELL YOU THAT IF YOU 1416 00:41:19,380 --> 00:41:20,380 HAVE A VIDEO, YOU'RE GOING TO 1417 00:41:20,380 --> 00:41:21,560 HAVE TO CONVERT IT TO PICTURES, 1418 00:41:21,560 --> 00:41:22,560 BECAUSE THEY DON'T ACCEPT 1419 00:41:22,560 --> 00:41:23,560 VIDEOS. 1420 00:41:23,560 --> 00:41:24,560 >> THEY DON'T. 1421 00:41:24,560 --> 00:41:25,740 >> NO, I DON'T KNOW ANY OF THEM. 1422 00:41:25,740 --> 00:41:27,810 I'VE TALKED TO A LOT OF VICTIMS, 1423 00:41:27,810 --> 00:41:30,160 BECAUSE YOU KNOW, WE KIND OF 1424 00:41:30,160 --> 00:41:31,160 GATHERED, LEARNED FROM EACH 1425 00:41:31,160 --> 00:41:32,990 OTHER ALONG THE PATH AND WE NOW 1426 00:41:32,990 --> 00:41:34,270 TEACH OTHER FAMILIES, WE'VE 1427 00:41:34,270 --> 00:41:35,930 HELPED OTHER FAMILIES GOING 1428 00:41:35,930 --> 00:41:36,930 THROUGH IT. 1429 00:41:36,930 --> 00:41:37,930 BECAUSE WHEN YOU'RE THIS CLOSE 1430 00:41:37,930 --> 00:41:39,520 TO IT, THERE ARE A LOT OF THINGS 1431 00:41:39,520 --> 00:41:42,170 THAT CAN SAVE YOU A LOT OF MONEY 1432 00:41:42,170 --> 00:41:43,170 AND HELP YOU THROUGH THE 1433 00:41:43,170 --> 00:41:45,010 PROCESS. 1434 00:41:45,010 --> 00:41:52,671 >> WE HAVE LOST PHOTOS, WE DON'T 1435 00:41:52,671 --> 00:41:53,671 HAVE RECEIPTS MY MORE. 1436 00:41:53,671 --> 00:41:55,080 >> WE HAD ONE OF THOSE TOO. 1437 00:41:55,080 --> 00:42:02,580 >> AND WE ALSO HAD. 1438 00:42:02,580 --> 00:42:06,330 [ INAUDIBLE QUESTION ] 1439 00:42:06,330 --> 00:42:12,261 >> SO, SO AGAIN, WHAT YOU WOULD 1440 00:42:12,261 --> 00:42:13,510 HAVE TO DO IS TAKE THE 1441 00:42:13,510 --> 00:42:15,710 PHOTOGRAPH, IF YOU DON'T, MAYBE 1442 00:42:15,710 --> 00:42:16,880 SOMEBODY ELSE HAS A PHOTOGRAPH 1443 00:42:16,880 --> 00:42:18,090 OF YOU SITTING ON THE COUCH OR 1444 00:42:18,090 --> 00:42:20,130 WHATEVER IT IS, YOU TAKE THE 1445 00:42:20,130 --> 00:42:21,130 PHOTOGRAPH, LOOK IT UP ON THE 1446 00:42:21,130 --> 00:42:23,690 INTERNET AND FIND SOMETHING THAT 1447 00:42:23,690 --> 00:42:24,690 SAYS THAT. 1448 00:42:24,690 --> 00:42:28,630 SO SIMILAR EXAMPLE, I HAD MY 1449 00:42:28,630 --> 00:42:30,440 GREAT GRANDMOTHER'S WEDDING 1450 00:42:30,440 --> 00:42:32,630 DRESS. 1451 00:42:32,630 --> 00:42:35,690 I DRESSED MY KID UP IN IT ONE 1452 00:42:35,690 --> 00:42:37,530 TIME, SO I HAD A PICTURE. 1453 00:42:37,530 --> 00:42:39,730 GO LOOK IT UP AND FIND OUT HOW 1454 00:42:39,730 --> 00:42:41,050 MUCH IT'S WORTH. 1455 00:42:41,050 --> 00:42:42,100 YEAH, AND SO YOU HAVE TO DO THAT 1456 00:42:42,100 --> 00:42:44,010 FOR EVERY ITEM. 1457 00:42:44,010 --> 00:42:45,080 HOW MANY, I JUST WANT TO ASK 1458 00:42:45,080 --> 00:42:47,680 YOU, HOW MANY BELTS DO YOU HAVE, 1459 00:42:47,680 --> 00:42:50,410 SHOES, HOW MANY, YOU KNOW, HOW 1460 00:42:50,410 --> 00:42:51,510 MANY PAIRS OF SHORTS. 1461 00:42:51,510 --> 00:42:52,510 IT'S KIND OF CRAZY WHEN YOU 1462 00:42:52,510 --> 00:42:54,040 START DOING THIS. 1463 00:42:54,040 --> 00:42:55,520 >> -- REPLACEMENT COST? 1464 00:42:55,520 --> 00:42:57,740 >> OH, MY GOSH. 1465 00:42:57,740 --> 00:43:00,100 ARE YOU KIDDING? 1466 00:43:00,100 --> 00:43:01,560 I CAN'T IMAGINE HAVING DONE 1467 00:43:01,560 --> 00:43:02,560 THIS. 1468 00:43:02,560 --> 00:43:04,640 OH, MY GOD. 1469 00:43:04,640 --> 00:43:05,730 SO THANK YOU FOR ASKING THAT, 1470 00:43:05,730 --> 00:43:08,840 BECAUSE HAVE YOU EVER HEARD 1471 00:43:08,840 --> 00:43:10,400 PEOPLE THAT HAVE INSURANCE AND 1472 00:43:10,400 --> 00:43:11,740 FIND OUT THEY'RE HOMELESS AFTER 1473 00:43:11,740 --> 00:43:16,570 THIS. 1474 00:43:16,570 --> 00:43:17,740 THEY'RE NOT AS GOOD AS EXCEL AS 1475 00:43:17,740 --> 00:43:18,740 I AM. 1476 00:43:18,740 --> 00:43:19,740 I'M A WIZARD. 1477 00:43:19,740 --> 00:43:20,950 THEY THOUGHT THEY WERE BEATING 1478 00:43:20,950 --> 00:43:25,680 ME, THEY'RE NOT BEATING ME. 1479 00:43:25,680 --> 00:43:26,910 THEY DON'T GET TO KEEP ANY OF 1480 00:43:26,910 --> 00:43:27,910 THAT, YOU KNOW. 1481 00:43:27,910 --> 00:43:28,910 AS FAR AS I'M CONCERNED, IT'S 1482 00:43:28,910 --> 00:43:30,140 NOT HAPPENING. 1483 00:43:30,140 --> 00:43:31,760 IF YOU WEREN'T GOOD AT COMPUTER, 1484 00:43:31,760 --> 00:43:33,140 THREE LITTLE KIDS RUNNING AROUND 1485 00:43:33,140 --> 00:43:35,010 AND NO TIME TO DO THIS OR YOU 1486 00:43:35,010 --> 00:43:37,160 DIDN'T HAVE PHOTOGRAPHS, YOU 1487 00:43:37,160 --> 00:43:38,630 DON'T GET THAT MONEY BACK, AND 1488 00:43:38,630 --> 00:43:41,020 YOU END UP STAYING LIKE WE WERE, 1489 00:43:41,020 --> 00:43:42,760 HOMELESS, YOU KNOW. 1490 00:43:42,760 --> 00:43:43,760 THERE IS NO -- YOU KNOW, HOW ARE 1491 00:43:43,760 --> 00:43:45,190 YOU GOING TO SURVIVE THAT. 1492 00:43:45,190 --> 00:43:46,460 PEOPLE GIVE YOU STUFF AT THE 1493 00:43:46,460 --> 00:43:48,220 BEGINNING, THE FOOD AND THAT 1494 00:43:48,220 --> 00:43:49,220 KIND OF STUFF, BUT AT SOME 1495 00:43:49,220 --> 00:43:51,880 POINT, YOU'RE ON YOUR OWN, BUD. 1496 00:43:51,880 --> 00:43:53,440 YOU DON'T HAVE THAT INSURANCE, I 1497 00:43:53,440 --> 00:43:54,710 CAN'T IMAGINE WHERE WE WOULD BE 1498 00:43:54,710 --> 00:43:55,710 TODAY. 1499 00:43:55,710 --> 00:43:56,760 I CAN'T IMAGINE. 1500 00:43:56,760 --> 00:43:58,960 >> DO YOU THINK AN UMBRELLA 1501 00:43:58,960 --> 00:44:01,160 POLICY, DOES THAT HELP REPLACE? 1502 00:44:01,160 --> 00:44:02,160 >> I DON'T KNOW MUCH ABOUT 1503 00:44:02,160 --> 00:44:03,160 THOSE. 1504 00:44:03,160 --> 00:44:04,440 I'M SORRY. 1505 00:44:04,440 --> 00:44:06,060 >> [ INAUDIBLE QUESTION ] 1506 00:44:06,060 --> 00:44:07,770 >> WE DID, BUT THEY DIDN'T GO 1507 00:44:07,770 --> 00:44:09,110 OFF WHEN I WAS THERE. 1508 00:44:09,110 --> 00:44:10,930 WHO KNOWS WHAT, WHEN I WASN'T. 1509 00:44:10,930 --> 00:44:13,600 YEAH, YEAH, WE DID. 1510 00:44:13,600 --> 00:44:17,730 >> FAITH, I KNOW YOU'RE STILL IN 1511 00:44:17,730 --> 00:44:18,730 THE PROCESS. 1512 00:44:18,730 --> 00:44:20,230 HOW LONG HAS IT BEEN? 1513 00:44:20,230 --> 00:44:22,650 >> TWO AND A HALF YEARS, YEAH. 1514 00:44:22,650 --> 00:44:25,860 A FEW PEOPLE WORK WITH ME TODAY, 1515 00:44:25,860 --> 00:44:27,410 AND, YEAH. 1516 00:44:27,410 --> 00:44:28,800 THEY KNOW THE DAYS. 1517 00:44:28,800 --> 00:44:30,170 MY STAFF KNOWS THERE WAS A 1518 00:44:30,170 --> 00:44:31,540 PERIOD OF TIME WHEN WE FIRST 1519 00:44:31,540 --> 00:44:35,440 MOVED IN, WE HAD A CARD TABLE 1520 00:44:35,440 --> 00:44:39,150 AND A CHAIR AND I WOULD DO 1521 00:44:39,150 --> 00:44:40,150 TELECON. 1522 00:44:40,150 --> 00:44:44,970 AND WHY DOES IT ECHO SO MUCH. 1523 00:44:44,970 --> 00:44:46,380 I DON'T KNOW. 1524 00:44:46,380 --> 00:44:49,170 THERE IS NOTHING IN HERE. 1525 00:44:49,170 --> 00:44:52,620 YOU KNOW, MY HOUSE, IT IS AN 1526 00:44:52,620 --> 00:44:53,620 ECHO CHAMBER. 1527 00:44:53,620 --> 00:44:54,720 MY STAFF USED TO LAUGH AT ME A 1528 00:44:54,720 --> 00:44:55,720 LOT. 1529 00:44:55,720 --> 00:44:56,720 >>. 1530 00:44:56,720 --> 00:44:57,720 [ INAUDIBLE QUESTION ] 1531 00:44:57,720 --> 00:44:59,650 >> I'LL TELL YOU OFF-LINE, ONLY 1532 00:44:59,650 --> 00:45:01,790 BECAUSE THEY'RE FILMING, BUT I 1533 00:45:01,790 --> 00:45:04,500 WILL TELL YOU THAT EVERY -- I'LL 1534 00:45:04,500 --> 00:45:06,660 TELL YOU THE EXPERIENCE I'VE 1535 00:45:06,660 --> 00:45:08,450 HAD, NO DIFFERENT THAN ANYBODY 1536 00:45:08,450 --> 00:45:10,060 ELSE AND EVERY FAMILY THAT I'VE 1537 00:45:10,060 --> 00:45:11,860 TALKED TO IS GOING TO DO EXACTLY 1538 00:45:11,860 --> 00:45:13,130 THROUGH THE SAME PROCESS. 1539 00:45:13,130 --> 00:45:15,170 NOW, I DO KNOW A FAMILIES THAT 1540 00:45:15,170 --> 00:45:21,120 IS UNDER INSURED AND YOU HAVE 1541 00:45:21,120 --> 00:45:22,670 $5,000 WORTH OF PERSONAL 1542 00:45:22,670 --> 00:45:23,670 PROPERTY, YOUR PROPERTY IS 1543 00:45:23,670 --> 00:45:26,100 $100,000, THEY MIGHT GIVE IT TO 1544 00:45:26,100 --> 00:45:28,820 YOU AND WALK, BUT CHANCES ARE, 1545 00:45:28,820 --> 00:45:29,850 YOU ALREADY HAVE A BIGGER 1546 00:45:29,850 --> 00:45:32,240 PROBLEM THAN THAT. 1547 00:45:32,240 --> 00:45:35,300 ANY OTHER QUESTIONS? 1548 00:45:35,300 --> 00:45:36,300 >>. 1549 00:45:36,300 --> 00:45:37,340 [ INAUDIBLE QUESTION ] 1550 00:45:37,340 --> 00:45:40,400 >> YEAH, PROBABLY, YEAH. 1551 00:45:40,400 --> 00:45:42,830 YEAH, BUT YOU KNOW WHAT, EVEN 1552 00:45:42,830 --> 00:45:44,330 HERE, IT IS A GREAT QUESTION, 1553 00:45:44,330 --> 00:45:46,460 BECAUSE EVEN NASA, EYE US TODAY 1554 00:45:46,460 --> 00:45:48,010 TEACH INVESTIGATIONS HERE, AND 1555 00:45:48,010 --> 00:45:50,140 ONE THING I USED TO TEACH IS AN 1556 00:45:50,140 --> 00:45:51,780 ACCIDENT ISN'T SOMETHING THAT 1557 00:45:51,780 --> 00:45:53,430 STARTED IT, IT'S ALL THE THINGS 1558 00:45:53,430 --> 00:45:55,300 THAT HAPPENED AFTER THAT MAKE IT 1559 00:45:55,300 --> 00:45:56,470 REALLY BAD. 1560 00:45:56,470 --> 00:45:58,760 NASA, IT'S, YOU KNOW, MAYBE 1561 00:45:58,760 --> 00:46:00,180 SOMEBODY MADE A MISTAKE AND 1562 00:46:00,180 --> 00:46:01,400 DON'T PUT A BOLT ON AND THE NEXT 1563 00:46:01,400 --> 00:46:05,240 GUY DIDN'T CATCH IT AND INSPECT. 1564 00:46:05,240 --> 00:46:07,090 THE NEXT GUY, SO THAT'S THE WAY, 1565 00:46:07,090 --> 00:46:08,560 TO MAKE AN ACCIDENT REALLY BAD 1566 00:46:08,560 --> 00:46:09,660 AND YOU LOSE A ROCKET, IT'S 1567 00:46:09,660 --> 00:46:11,230 BECAUSE MULTIPLE THINGS HAPPEN. 1568 00:46:11,230 --> 00:46:12,310 THAT'S WHAT IT WAS WITH MY 1569 00:46:12,310 --> 00:46:13,670 HOUSE. 1570 00:46:13,670 --> 00:46:15,900 IT WASN'T JUST THAT IT STARTED, 1571 00:46:15,900 --> 00:46:16,900 EVEN THOUGH THAT I HAD SMELLED 1572 00:46:16,900 --> 00:46:17,900 IT, THE FIRE DETECTOR HADN'T 1573 00:46:17,900 --> 00:46:23,500 GONE OFF YET. 1574 00:46:23,500 --> 00:46:24,970 WHEN PEOPLE STARTED, YOU KNOW, 1575 00:46:24,970 --> 00:46:28,010 WHEN THEY GOT THERE, THE TRUCK 1576 00:46:28,010 --> 00:46:29,260 DIDN'T COME RIGHT AWAY. 1577 00:46:29,260 --> 00:46:30,421 IT WAS 13 MINUTES TO RESPOND TO 1578 00:46:30,421 --> 00:46:32,050 THE FIRST ONE, AND THEN LIKE I 1579 00:46:32,050 --> 00:46:33,470 SAID, THEY HAD ALL THESE OTHER 1580 00:46:33,470 --> 00:46:34,650 THINGS GOING ON. 1581 00:46:34,650 --> 00:46:36,450 SO IT WAS THE CIRCUMSTANCES, AND 1582 00:46:36,450 --> 00:46:38,500 YOU KNOW, IT IS LIFE. 1583 00:46:38,500 --> 00:46:40,270 AND THAT'S WHY I SAID TO YOU, 1584 00:46:40,270 --> 00:46:42,000 YOU CAN'T CONTROL EVERY EVENT. 1585 00:46:42,000 --> 00:46:45,240 BUT YOU CAN PREPARE TO SURVIVE. 1586 00:46:45,240 --> 00:46:47,570 AND SO WHAT WE'RE DOING IS 1587 00:46:49,570 --> 00:46:48,570 SURVIVING. 1588 00:46:49,570 --> 00:46:51,250 AND SO YOU CAN PREPARE YOURSELF 1589 00:46:51,250 --> 00:46:53,170 TO SURVIVE, BECAUSE THIS AREA IS 1590 00:46:53,170 --> 00:46:54,350 RIGHT FOR HURRICANES. 1591 00:46:54,350 --> 00:46:55,890 I'M TELLING YOU, ALTHOUGH IT 1592 00:46:55,890 --> 00:46:57,420 LOOKS DIFFERENT AT THE END, IT 1593 00:47:00,470 --> 00:46:59,470 FEELS THE SAME. 1594 00:47:00,470 --> 00:47:01,470 YES? 1595 00:47:01,470 --> 00:47:02,470 >> HOW ABOUT MORTGAGE INSURANCE? 1596 00:47:02,470 --> 00:47:03,470 YOU HAD SAID THAT YOU WOULD 1597 00:47:03,470 --> 00:47:04,470 STILL PAY MORTGAGE ON THE HOUSE, 1598 00:47:04,470 --> 00:47:05,770 AND WE'VE GOTTEN LETTERS IN THE 1599 00:47:05,770 --> 00:47:07,020 MAIL, BUY MORTGAGE INSURANCE, 1600 00:47:07,020 --> 00:47:08,580 PROTECT YOUR HOME, THIS AND 1601 00:47:08,580 --> 00:47:10,450 THAT, DO YOU KNOW ANYTHING ABOUT 1602 00:47:10,450 --> 00:47:11,450 IT? 1603 00:47:11,450 --> 00:47:16,060 >> HERE IS WHAT I WOULD SAY, 1604 00:47:16,060 --> 00:47:17,580 REGARDLESS OF WHAT INSURANCE YOU 1605 00:47:17,580 --> 00:47:19,300 PURCHASE, MAKE SURE YOU KNOW 1606 00:47:19,300 --> 00:47:20,620 WHAT YOU'RE DOING. 1607 00:47:20,620 --> 00:47:23,680 LOOK INTO IT, BECAUSE I JUST 1608 00:47:23,680 --> 00:47:24,680 THOUGHT, IT'S GOOD TO HAVE 1609 00:47:24,680 --> 00:47:25,930 INSURANCE TO BUY SOMETHING, 1610 00:47:25,930 --> 00:47:26,930 RIGHT. 1611 00:47:26,930 --> 00:47:27,930 REALLY UNDERSTAND IT. 1612 00:47:27,930 --> 00:47:30,700 THERE ARE SO MANY FINE NOTES. 1613 00:47:30,700 --> 00:47:32,720 IF YOU DON'T UNDERSTAND IT, SO 1614 00:47:32,720 --> 00:47:33,720 IT REALLY DEPENDS. 1615 00:47:33,720 --> 00:47:35,030 I CAN'T REALLY ANSWER. 1616 00:47:35,030 --> 00:47:36,770 IT DEPENDS. 1617 00:47:36,770 --> 00:47:40,250 >> WE'RE ABOUT OUT OF TIME, SO 1618 00:47:40,250 --> 00:47:41,590 I'M GOING TO CALL IT ON THE 1619 00:47:41,590 --> 00:47:42,590 QUESTIONS. 1620 00:47:42,590 --> 00:47:44,470 BUT FAITH WILL BE HERE.